Please Note: The deadline for applying is 23.59 the day before the job posting end date.
JOB TITLE: Ice Cream ICNOW Customer Account Executive (Field Sales & Ops Lead)
LOCATION: Kingston Head Office - Hybrid
WORK-LEVEL: WL 1C
ABOUT ICE CREAM: Life Tastes Better With Ice Cream
As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles, and we plan to continue this for many more years to come. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category where we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace.
We are looking for a passionate and high-performing Customer Account Executive (CAE) to support the acceleration of Unilever’s Ice Cream NOW business. The CAE will be responsible for owning the relationship with our key food aggregator partners and leading our aggregator field team. This is a remote, national field base role.
JOB PURPOSE:
The CAE will own the relationship with our key food aggregator partners and lead our aggregator field team.
RESPONSIBILITIES:
1. Build, implement and execute a commercial Food Aggregator strategy focusing on driving distribution, volume, and share growth.
2. Own and manage the relationship with our key food aggregator partners (Uber Eats, Deliveroo, Just Eat) and key national customers to build best-in-class customer partnerships.
3. Lead, coach, support and develop your team of regional field sales representatives alongside supporting external partners with budget and administrative responsibilities.
4. Develop an effective national field sales strategy to ensure delivery of key commercial KPIs, underpinned by balanced volume and distribution growth across key aggregators.
5. Identify and implement in-store merchandising opportunities to improve perfect store online KPIs and maximize brand mental and physical availability.
6. Provide accurate and timely reporting to the wider business on all areas of your commercial operation.
7. Be seen as an indispensable partner to our customers through the management of key customers and aggregator partners.
8. Provide clear, timely, and actionable business inputs to relevant functions to ensure we achieve our ‘right first time’ approach at customer partnership.
SKILLS, EXPERIENCES & QUALIFICATIONS:
1. Customer Management – ideally from a previous commercial role.
2. Commercial acumen and an ability to demonstrate commercial creativity.
3. Strong operational standards and a ‘right first time’ mindset, ideally with previous E2E operational and field experience.
4. Ability to lead a remote sales team with clear experience from a field lead role.
5. Demonstrated evidence of working in agile, fast-paced team environments with competing priorities.
6. A full UK driving license and ability to travel nationally, as required.
What we offer: We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Relocation to the UK: Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000.
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