The Newcastle upon Tyne Hospitals NHS Foundation Trust
Newcastle Hospitals Ear, Nose and Throat service, incorporating Audiology and Speech and Language Therapy, are looking for a conscientious individual with an enthusiastic outlook to fulfil the role of Apprentice Clinical Administrator. Offering a full, efficient administration and secretarial service to our clinical teams within the department, this role is crucial in ensuring we are able to offer the highest level of patient care and management.
ENT is part of the Surgical and Associated Specialties Board which consists of a range of surgical specialities including Breast, Colorectal, HPB, Vascular, and Urology. The Board is committed to offering staff career development and promotes development and training opportunities for administrative team members.
* Interview Date: 29 January 2025
* 37 hours 30 minutes/week
Main duties of the job
Working within a team of administrative staff to provide comprehensive support to Consultants, Medical Staff, and other clinical members of the team, the Apprentice will experience all duties of the Clinical Administrator role, including:
* Communicating with patients regarding management of appointments and admissions at the request of the clinical team.
* Co-ordination of patient results/pathway.
* Audio typing and proof reading, ensuring correct spelling, grammar, and punctuation.
* Diary management/Outpatient Clinic co-ordination.
* Updating electronic patient records.
* Booking patient appointments, surgery, and making waiting list entries.
At the same time, the Apprentice will complete a work-related NVQ qualification with Derwentside College. Upon completion of the Apprenticeship qualification at around 15 months, the Apprentice will become a permanent member of the team, moving from the training salary Band 2 to Clinical Administrator at Band 3. The successful candidate will integrate well with the existing teams and demonstrate a willingness to learn. Applicants will be reliable whilst having a flexible working approach in supporting systems and their functions.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from various sites including:
* Freeman Hospital
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
These include flagship services which deliver cutting-edge care and support pioneering clinical practice in the NHS.
Job responsibilities
Throughout the apprenticeship, the post holder will gain experience working within a team of administrative staff to provide comprehensive support to Consultants, Medical Staff, and other clinical members of their team. The successful candidate will develop the required skills to:
* Communicate with patients regarding appointments and admissions at the request of the medical team.
* Provide cover for Team Leader within your administration team as required.
* Cover Clinical Administrator posts Trust wide as required.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
As a flexible working friendly organisation, we want to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
* Level 2 qualification in administration or equivalent/relevant experience in administrative role(s) with a view to successful completion of L3 Advanced Apprenticeship in Business Administration in 24 months.
* English qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2).
* Maths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1).
Knowledge & Experience
* Administration/Secretarial experience.
* Working Knowledge of NHS Systems e.g., eRecord, System One.
* Knowledge of medical terminology.
Skills & Abilities
* IT Skills to include MS Office software packages e.g., Microsoft Word, Excel, Outlook, and PowerPoint.
* Keyboard skills including a high standard of word processing skills.
* Ability to work with minimal supervision.
* Ability to manage time effectively and work on own initiative.
* Ability to accurately input, collate and present information.
* Understanding of confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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