The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate; provide information and assistance to audiences; and celebrate the Fringe and what it stands for all over the world.
180 Box Office is the ticketing agency that is managed by the Fringe Society to run the Fringe Box Office. Established in 2009, 180 Box Office is a full-service, end-to-end box office agency. We offer support in communications, ticketing and customer services for events large and small, allowing them to focus on doing what they do best: creating amazing, unforgettable events. We operate using the Red61 ticketing system.
About the Role
The primary responsibility of the 180 Box Office Customer Services Assistant is to provide an exceptionally high standard of service to the customers of the clients who have contracted the 180 Box Office to provide a ticketing facility for their festivals and events.
Under the guidance of the 180 Box Office Manager and Box Office Projects Manager, and with the support of the rest of the Box Office team, the successful applicant will be responsible for dealing with both customer queries and assisting the client in the delivery of the event. The candidate will assist customers with ticket sales, customer services, access bookings and occasionally complaints. After additional training, this role will also include event setup in the Red61 Ticketing System. Your role will also support the Fringe Box Office Customer Services and Box Edits Teams if required.
You will work closely with the Box Office Management team to ensure that the 180 Box Office and Fringe Box Office ethos of providing excellent customer service is adhered to. The ideal candidate will have previous customer services experience and the confidence and patience to deal with customers for multiple festivals concurrently in a fast-paced environment. This position reports to the 180 Box Office Manager.
Application Details
* Apply: via the dedicated jobs portal HERE
* Deadline: 10am on Monday 03 February
* Interviews: to be held on Wednesday 12 February
We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.
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