* Salary up to £24,000 depending on experience + bonus (up to 10% of salary) + benefits
* 35-hour working week
* Full training provided + homeworking options once you’re up to speed
About the role
We have numerous exciting opportunities to join our 130-strong Customer Service team in Bristol (Temple Back) in a Customer Service Advisor Underwriting role.
As part of this fast-paced team, you’ll respond to referrals from our network of NFU Mutual Agents across the UK, who liaise directly with our customers. You’ll be responsible for reviewing and evaluating insurance risk for our personal lines policies, which include motor, home, travel and pet insurance.
Our Agents require an exceptional service when dealing with requests about customer’s policies, which could be anything from renewals and mid-term adjustments to brand-new business, so you need to be ready to respond with accurate information when it’s requested. Most requests come via phone, so although our Agents can interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.
To help you become the best you can be in this Underwriting role, we provide a 16-week comprehensive training programme that will start on your first day and will include a mixture of classroom and hands-on experience. And when the training is complete, we’ll provide a supportive learning environment so you can conf...