The Peninsula London is excited to announce we are seeking an enthusiastic Guest Relations Executive to complete our Guest Relations Team. This role will responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weigtless and waitless experiences, exceptional selections for each guest, the invisible touch and bespoke sense of home, ensuring exceptional service is delivered by incorporating the Peninsula Service Principles.
1. An exceptional opportunity to join our high-profile flagship hotel in London
2. Market leading remuneration, service charge and attractive benefits
3. Join our award-winning group, working alongside a highly experienced team
Key accountabilities
4. Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences
5. Responsible for daily operational challenges for the guests, including service recovery, continuous coverage, and efficient service delivery while maximizing the hotel revenue through different initiatives
6. Maximise Room and Front Office revenue through initiatives such as room upselling
7. Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations
8. Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles
General requirements
9. Minimum 3 year’s relevant experience in Front Office Operation within a luxury international property
10. Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures
11. Excellent time management and organizational skills, highly adaptable and naturally positive
12. Fluent English communication proficiency, expertise in a second language would be desirable
At the Peninsula London, we look after:
Your financial wellbeing:
13. Generous service charge distributed equitably to all colleagues
14. Life Insurance
15. Enhanced company contribution on pension plan
Your medical care:
16. Medical cash plans including optical and dental coverage
17. Enhanced maternity and paternity leave plan
Your daily health routine:
18. State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
19. Colleague restaurant with healthy and balanced 24/7 food offerings
20. On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
21. High street and online shopping discounts
22. Rewards and recognition initiatives
23. Dry cleaning for uniforms and work attire
We are delighted to receive your CV and will liaise with suitable candidates directly.
Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.