The Customer Servicing CIO team enables the best customer experience of our banking products and helps our Retail colleagues deliver a simply brilliant service, by continuously maintaining and delivering enhancements to the technology and systems that underpin the experience of banking with Nationwide – if all of this sounds interesting, then this could be the role for you!
As a Product Owner, you will be part of our Customer Servicing Area, with this role focusing on Customer Resolutions & Support Value stream working with the technology that enables the Society’s Customer Data to operate effectively while driving customer & colleague experience and efficiency in some of our key operational processes.
We’re building our Technology Community with new perspectives, diverse backgrounds and richly varied experience. And that’s where you come in...
Product Owners in Resolutions & Support will make critical prioritisation decisions about the design, build and running of some of the key technologies and applications in the Society.
You’ll be accountable for ensuring the ongoing definition, prioritisation and alignment of the outcomes our value stream teams are delivering towards keeping our applications running effectively and safely, to help meet our stakeholder’s outcomes and achieve broader society strategies. You’ll need to balance application service management, business outcomes, delivery priorities and the development of new technical capabilities with capacity and cost. You’ll lead a cross-functional team of experts from a wide range of disciplines, shaping outcomes and objectives, whilst nurturing a culture of accountable freedom and continuous improvement.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Swindon, London or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works.
What you’ll be doing
From working with our business Stakeholders to shape our transformation roadmaps, to managing requests for new demand, to working with our Business Analysts, Engineers and Architects to shape solutions to meet desired outcomes, you’ll be responsible for developing and maintaining the roadmap of change for key components of the Resolutions & Support value stream technology stack.
To do this, you’ll work closely with the value stream Lead Product Owner to understand the strategic priorities of Customer Resolutions and Customer Support and how these support the achievement of Society’s blueprint. You’ll be proactive working with your Stakeholders to understand their priorities and how we can maximise the value that we deliver to our customers, colleagues and the Society.
You’ll also be a key point of contact for Stakeholders regarding key deliveries and the management of our technology services, keeping them updated on issues and progress, and working with delivery colleagues to help resolve issues when they arise.
We’ll need you to develop a good understanding of the applications and systems that we maintain (as well as the key processes, journeys and products that they support), so you are able to develop a backlog of improvements and enhancements.
You’ll also be proactive in working with other Product Owners from around the business, business stakeholders, Architects and Engineers to shape our roadmap for the medium and long term.
As a member of a wider community of Product Owners, you’ll also have the opportunity to share and inform best practice across the organisation, as well as continuously enhancing your own skills and capabilities through the support available to take ownership for your own development.
About you
The minimum requirements for the role are:
* Demonstrated strategic thinking: Proven ability to build and implement technical roadmaps that align with business objectives and customer needs, while effectively challenging stakeholders to consider long-term strategies.
* Proven collaboration skills: Experience in building and maintaining effective relationships with cross-functional teams and stakeholders to co-create and prioritise product features and requirements aligned with business goals.
* A proven track record of communicating with and successfully influencing business and technical stakeholders at a range of levels to share the product vision and roadmap and provide updates on progress. You should also feel comfortable having conversations with design and technical colleagues about the more detailed aspects of proposed solutions to ensure successful delivery of required outcomes.
* Decisive decision-making: Proven record of making informed decisions in demand assessment, even during challenging situations and efficiently managing team backlogs in response to changing requirements.
* Customer-focused approach: Evidence of assessing and ensuring proposed solutions meet customer and business needs, working closely with delivery teams to ensure on-time delivery of high-quality outcomes.
* Proactive risk management: Experience in identifying, managing, and mitigating risks to delivery success while adjusting priorities in response to emerging issues.
* Commercially aware: Proven capability to assess the strategic and financial benefits of demand and develop business cases to support a product's backlog of change.
* Effective workload management: Demonstrated ability to manage and prioritise a diverse, fast-paced workload using sound judgment to maintain momentum on key initiatives and escalate effectively when necessary.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr