Job Description
IT Technical ManagerPermanent Opportunity - GloucesterUp to £65k + Excellent Benefits2/3 Days WFH Per Week
The IT Technical Manager is responsible for overseeing technical operations within the IT department for the UK team, ensuring systems are secure, scalable, and optimized for performance. This role involves leading the UK based technical teams and driving key IT initiatives in the region, working closely with the Senior IT Infrastructure Lead, Senior IT Infrastructure Engineer(s) and the IT Director.
Principal Duties and Responsibilities:
?Team Leadership: Manage the IT Infrastructure and Support Engineer and IT Support Technician in the UK, fostering a high-performance culture and ensuring smooth day-to-day operations.
?Operational Oversight: Oversee daily technical operations for the UK, ensuring system stability, high availability, and security across all IT systems within the region.
?Strategic Project Leadership: Lead the planning, execution, and delivery of critical IT projects, such as system upgrades, migrations, and new technology implementations. Ensure projects are delivered on time, within budget, and in alignment with business objectives.
?Incident and Problem Management: Serve as the primary escalation point for complex technical issues and major incidents. Coordinate rapid resolution of critical infrastructure failures and ensure root cause analysi...