Location: Bristol
Country: UK
Rate: Negotiable
Position: Customer Solutions Design Specialist
For this role, candidates are required to be onsite three days a week in Bristol.
About this role
As a Customer Solutions Design Specialist in our UK Secure Design practice, you will work as a trusted industry partner to our defence customers and support internal business units (Sales, Business, Technology, Security, and Operations), key stakeholders, and third-party technology providers, reporting to the practice manager.
Utilizing robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies, you will independently execute a range of workstreams in creating end-to-end Unified Communication and Collaboration technical designs. This involves ensuring that business requirements are successfully translated into deliverable solutions that meet customer needs while considering the impact on all technical and business areas.
You will be part of an industry-leading UK Secure Design team, working closely with architects, designers, technology experts, business managers, and analysts. Your expertise and diverse experience will ensure successful solution delivery across a wide variety of sensitive and unique projects.
Responsibilities
1. Capture detailed customer technical requirements and translate them into detailed solution designs in accordance with design methodologies.
2. Manage and recommend technical direction and determine optimum solution designs for customers.
3. Manage review and validation processes for new developments and in-life products, ensuring full integration across all aspects.
4. Drive improvements in design and delivery capabilities for end-to-end technical solutions.
5. Manage customer solution design engagement and statement of work creation, including third-party deliverables.
6. Facilitate strong customer relationships at the senior level by providing specialist service design expertise.
7. Drive consistency in architecture and technical processes to reduce costs and increase productivity.
8. Undertake customer migration planning and implementation.
9. Coordinate impact assessments and design documentation updates.
10. Resolve complex solution and service issues, leading root cause analysis and troubleshooting.
11. Identify potential risks and implement controls and mitigations, ensuring compliance with relevant industry and company policies.
12. Deliver thought leadership in complex bids and agree on strategic approaches as part of customer solution design.
13. Mentor other customer solution designers, acting as a technical resource.
14. Continuously develop and share knowledge on emerging trends and changes in customer solution design.
Skills & Experience
1. Hold UKSV SC or Developed Vetting clearance.
2. Comprehensive knowledge and experience of on-premise and cloud unified communication technology architecture disciplines:
1. Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
2. Video conferencing
3. Enterprise mobility (4-5G, EMM, MDM)
4. PaaS, SaaS Unified and telecommunications solutions
3. Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (e.g., Cisco, Juniper, Ericsson, Nokia, F5, and Palo Alto).
4. Hands-on experience in designing, configuring, testing, and commissioning complex unified communication technologies.
Preferably, have the following professional training and/or accreditations:
1. Cisco technologies (CCNP Collaboration)
2. Ribbon technologies (SBC-ISP)
3. Blackberry technologies (BSIP)
4. VMware technologies (VCP-EUC) and any one of these:
1. Avaya technologies (ACIS)
2. Atos technologies (STI)
3. VMware technologies (VCTA)
4. Any other industry COTS unified communication technologies
Proven commercial awareness to ensure CAPEX/OPEX costings of proposed changes meet customer requirements.
Experience in identifying risks, impacts, mitigations, and problem-solving in complex unified communication solutions.
Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge.
Experienced in working within highly sensitive (T3) HM Government departments or agencies environments.
Preferably have working knowledge and experience in HMG MoD compliance and security policies.
Self-starter who can work independently with minimal support and guidance.
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