Job Title: Senior Product Target Operating Model Manager
Location: Royal Mail Farringdon
Employment Type: Permanent, Full time
Salary and Benefits:
Car allowance of £4800 or £4300 as cash via payroll each month (£358.33) plus Healthcare, 18% annual bonus potential with 27.5 days annual leave, increasing to 30 days after 10 years service, plus bank holidays.
About the Role:
An exciting opportunity has arisen to join Royal Mail as a Senior Product Target Operating Model Manager. In this role, you'll be at the forefront of product development, crafting and sharing innovative commercial ideas for new and improved products and services. Your key responsibility will be to maintain alignment with the existing, transitional, and ultimate product operating models.
Your Responsibilities:
* Visualise and create high-level models and diagrams to document the current, interim and end state product operating models covering products and services, employee organisation structures and business operating process models.
* Produce volumetric models to evaluate the business situation and understand the potential take-up of any new or enhanced product, service or feature, in support of commercial and product design decision making.
* Elaborate each business change initiative through the development of commercial concept documents.
* Identify, define and agree the intended and consequential business outcomes for each business change initiative, including any related initiative.
* Define the associated measurements of the business outcomes using key performance indicators.
* Identify, quantify and agree the business benefits for each business change initiative, utilising sales and market analysis information, supplemented by additional research where necessary, to assess the opportunity.
* Define and agree the high-level scope, key performance indicators (KPI) and critical success factors (CSF) for each business change initiative.
* Provide oversight assurance, representing the sponsor for the business change initiative, to ensure the design and delivery of the business change initiative achieves the defined outcomes and benefits.
About You:
In order to excel in this position, you'll be able to demonstrate the following skills and experience:
* Strong stakeholder management skills with the experience to influence and obtain the support from senior management audiences.
* Exceptional visualisation, written and verbal communication skills.
* Commercial and legal acumen with good understanding of business strategy and goals.
* Expert knowledge in the tools, techniques and models required to develop Target Operating Models.
* Excellent knowledge in working across multiple functions, particularly product development, logistics, fulfilment, sales and order management and customer service management.
* Excellent stakeholder management and proven ability to build strong positive and collaborative working relationships.
Experience:
* Experience of developing and designing Target Operating Models for commercially focused organisations.
* Experience of elaborating complex customer-centric products, services and features.
* Experience of working across the various stages of the product lifecycle to deliver strategies in industries similar to Royal Mail in terms of its magnitude and complexity.
Additional Benefits:
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life.
Next Steps:
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. We encourage you to prepare thoroughly for your interview.
Closing Date: 10th March 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
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