KCOM Kingston Upon Hull, England, United Kingdom
Collections Consultant
KCOM Kingston Upon Hull, England, United Kingdom
Collections Consultant (Permanent, Part Time)
Are you passionate about delivering excellent customer service while driving results? As a Collections Consultant at KCOM, you'll play a key role in managing our Consumer customer base, ensuring timely payments and maintaining positive customer experiences. This critical role is focused on optimising cash collections through proactive debt management and relationship building.
Salary – Up to £25,000 dependant on experience (Pro rata for part time)
Hours - 22.5 per week
Location - Carr Lane, Hull with hybrid working opportunity
Advert Closing Date – 14th February 2025
Act fast – seize the opportunity to join KCOM, as we reserve the right to close the vacancy sooner than the published date.
Interview Dates – to be confirmed after advert closing date
Key Responsibilities
* Manage and prioritise your own portfolio of customers to meet targets and service level agreements (SLAs).
* Monitor customer payments and behaviours to identify and address potential issues early.
* Proactively contact customers to follow up on late payments and prevent debts.
* Maintain accurate customer records and update account details.
* Analyse customer history and spending to develop win-win solutions.
* Recommend unrecoverable debts for write-off when necessary.
* Collaborate with colleagues to ensure a unified approach to collections.
* Assess new customer credit checks to safeguard the profitability of our customer base.
Requirements
* Previous experience in collections, finance, or customer service is preferred but not essential.
* Strong organisational skills with the ability to manage and prioritise tasks effectively.
* Excellent communication skills and a customer-focused mindset.
* A proactive approach to problem-solving and decision-making.
* Ability to work collaboratively in a team environment while owning individual objectives.
Personal Attributes
You should be proactive and detail-oriented, taking initiative to contact customers and ensure accuracy in updating records and analysing account details. Analytical skills are essential for assessing credit checks and recommending debt write-offs. You should be collaborative, working well with colleagues to enhance debt collection efforts, and have a strong customer focus to create win-win situations for customer accounts. Effective communication skills are vital for discussing payments and account status with customers. Dependability in managing customer portfolios and meeting targets and SLAs is also crucial.
Perks And Benefits
* 28 days holidays
* Excellent Pension Scheme with generous employer contributions
* Volunteering days
* Life Assurance
* Corporate Discount schemes
* Flexible options such as part-time schedules
* We support hybrid and remote working
* A variety of Pick Your Own benefits, for example Cycle to work Scheme, Gym Flex, Tech Scheme to name just a few.
About Us
KCOM goes beyond broadband—for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
Why Work with Us
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
At KCOM, we celebrate diversity and promote inclusivity through dedicated forums and DEI events. We are committed to nurturing your potential in a culture that values every individual.
As a proud signatory of the Armed Forces Covenant and Disability Confident Scheme, we also actively support local schools and colleges with mock interviews and career advice. Join us and thrive in an environment where your contributions are valued.
No agency applications will be considered for this vacancy at this time.
Seniority level
Entry level
Employment type
Part-time
Job function
Consulting, Information Technology, and Sales
Industries
IT Services and IT Consulting
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