Leasing and Administration Conduct viewings to prospective tenants Process and respond to lettings enquiries Undertsand the local rental market Respond to email/phone enquiries Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis Process resident applications including completion of background and credit checks Assist with deposit protection scheme set up and releases Assist with preparation of check-in and check-out repor Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme. Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures 117