An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Hub Admin Volunteer.
At Turning Point, we support people across England with mental health issues. As a Recovery Worker, you’ll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too as you gain the experience, training and education you need to progress in your career with us.
Hertfordshire Complex Needs Service provides short term, holistic, community support to adults who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues and other complex social issues.
We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.
The typical working hours for this role are Monday to Friday 9am - 5pm.
Having a driving licence and access to a car is essential.
Role Responsibility
Purpose of role:
We are looking for enthusiastic volunteers with great administration and communication skills and knowledge of mental health and substance misuse issues to support our Hub Leads.
* To process CNS hub referrals and access our databases (full training provided)
* To be a point of contact for the CNS hubs by telephone/email and face-to-face contact
* To support case activity including writing case notes and making phone calls
* To gather feedback
The Ideal Candidate
* Proven experience in a similar role along with a good awareness of mental health problems or completion of a relevant degree
* A full UK Driving Licence and access to a vehicle
* Being flexible, patient and non-judgemental
* Good IT and communication skills
* Good understanding of mental health/complex needs and impact on wellbeing
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.
What benefits will I receive?
Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that – being employed by Turning Point will also give you access to many of our rewards! Here are some of the great benefits you’ll be eligible for:
* Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People
* An annual leave entitlement that accrues as you work, to the equivalent of 28 days a year
* Access to Blue Light Card discounts as well as an exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more
* Access to our Rightsteps Therapy service – free, confidential telephone-based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
* Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
* A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
* Recognition awards to recognise colleagues’ inspirational work and dedication
* A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!
* Paid mileage - 40p per mile
Testimonial from one of our staff:
“I joined the Complex Needs Service as a Recovery Worker. I started with limited experience in this field and since then have had so many opportunities to build my skills and confidence. Every day in this role is different and provides new experiences and challenges, whilst being encouraged by an exceptionally supportive and kind team.”
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
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