Job Title: Contact Officer
Location: Civic Centre, Stoke-on-Trent
Client: Stoke-on-Trent City Council
Hours: Full-time Monday-Friday with occasional rota-based Saturday working, 37 hours per week
Pay: £15.80 per hour
Contract: Initially 3 months, with potential for extension
Start Date: 28th April
Driving Licence & Access to a Car Required
About the Role:
Service Care Solutions are recruiting for a Contact Officer to join a committed and supportive team at Stoke-on-Trent Council. This is a fantastic opportunity for someone who wants to make a positive difference in the lives of children and families. You’ll be supervising and observing family contact sessions, providing support and guidance to families, and ensuring the safety and wellbeing of children throughout.
Key Responsibilities:
Supervise and observe contact between children and their families
Offer support and advice while safeguarding children and young people
Provide written and verbal feedback to families, carers, and professionals
Build positive, professional relationships with children, families, and partner agencies
Attend relevant meetings and, if needed, provide verbal evidence in court
Work flexibly on a rota basis between 8am–8pm, including occasional weekendsWhat We’re Looking For:
NVQ Level 3 (or equivalent experience) in working with children and families
Experience supporting vulnerable children, ideally in a nursery or school setting
Full UK driving licence and access to a vehicle
A good understanding of child development
Someone reliable, compassionate, and confident in direct work with children and familiesInterested?
If you’re passionate about supporting families and making a real difference, we’d love to hear from you.
Contact Kat at Service Care Solutions on (phone number removed) or email your CV to (url removed)