Job title : Demand Management Support
Duration: 6 months initially, with potential to extend
Location: Telford – usual hybrid working rules apply re attending the office (2 to 3 days per week would be expected)
o Max Supplier: 313/Day (Inside iR35)(via Umbrella )
o Clearance required: BPSS
o Job description:
Demand Management support plays a key role in overseeing client requests and managing the demand lifecycle. This role involves co-ordinating with internal teams and stakeholders to ensure timely responses to client requests.
Key responsibilities:
• Manage incoming client requests from receipt to submission, ensuring accurate and timely responses
• Collaborate with delivery teams and stakeholders to ensure smooth workflow and issue management
• Maintain accurate data collection the workflow tool to support reporting
• Provide coverage and support to other team members when needed
• Work with internal teams/stakeholders to identify and implement process improvements
Mandatory skills:
• Strong communication skills, both written and verbal
• Excellent Stakeholder Management skills
• Attentional to detail
• Awareness or experience of workflow tools such as Atlassian Jira
• Proficiency in Microsoft Office such as Outlook, Teams