UK Commercial and Marketing Graduate Programme
Aggregate function: Consumer
Business Area:
Posting Country: United Kingdom
Date Posted: 13 Sep 2024
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: London and Stoke (dependent upon placement) + *Hybrid
Salary: Competitive salary of £32,000, sign on bonus of £1,000, plus annual performance bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Duration: 2 years
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We ask people to come into the office up to 4 days each week. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
Our two-year programme spans our customer journey from Sales & Service to Marketing & Propositions. Your time on the scheme will begin with you getting close to our customers by working directly with our frontline and operational teams. This customer-centric foundation will set you up well to go on and work with our propositions, product, commercial and marketing teams developing innovative award-winning solutions for our customers.
Your time on the programme will be structured as follows:
Year 1 - Commercial Operations
You’ll help us to deliver excellent customer service across all Consumer sales and service journeys. You’ll get invaluable frontline experience working closely with those directly providing a service to our customers.
Your first year will be spent gaining frontline customer experience and working on unique projects. Frontline experience will come in the form of hands-on opportunities, as well as learning about our Vodafone values and products and services we provide. The projects may include looking at broken customer journeys, evaluating our communications & engagement strategy for the frontline, improving customer experience, redesigning our knowledge management systems, looking at business resilience plans, improving governance and much more. The projects will ultimately help in our drive to be #1 for Customer Experience and will give you the chance to build your network and increase your exposure by presenting back to Senior Leadership.
This role will provide plenty of opportunities, but the one thing that’s for certain is that you will be close to the customer and close to the action!
Role: Commercial Operations Specialist
Year 2 – Marketing & Propositions
Within your second year role you will be helping us drive commercial performance through development of exciting new products and propositions or development of a marketing & brand strategy that has our customers firmly at the centre. Within your role you may be involved in commercial analysis for proposition and pricing initiatives, building and developing a proposition, or launching a product to market. You could also be involved in owning customer journeys and ensuring end-to-end proposition delivery from creation through to launch. You may be working within our digital marketing team or our social media teams, taking responsibility for content development and customer engagement. Your role could be within the Sponsorship team negotiating and working with exciting new Sponsors such as Wimbledon, British Summer Time (BST) and British Lions. Or, you might be in a role where you take responsibility for all customer communications and retention by working with the loyalty team on our VeryMe Rewards.
Potential roles: Proposition Specialist/ Product Specialist/Commercial Specialist/ Trading Specialist/ Pricing Specialist/ Go To Market Specialist / Social Media Specialist/ Brand specialist/ SEO Specialist/ Affiliate Specialist / Sponsorship Specialist / Insights Specialist / Marketing Specialist/ CVM Specialist / Loyalty Specialist / Retention Specialist
On completion, these experiences will help shape your next career move.
Who you are
* You don't just care about customers; you're obsessed with ensuring their satisfaction
* Your interpersonal skills are not just great; they're exceptional. You effortlessly connect with others
* Change isn't a challenge; it's an opportunity. You excel in dynamic environments
* Your thinking is innovative and forward-looking. You're the one who constantly seeks new, creative solutions
* If you’re driven for growth, development and new challenges, you're our kind of graduate. We thrive on your ambition.
Our Spirit behaviours are more than just words; they're our way of life. We're looking for graduates who embody these values every day.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects, plus quarterly ‘Spirit’ days to focus on your personal development, wellbeing and mental health. We offer an extensive benefits package that can be tailored to suit you, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Application process
At Vodafone, we believe in creating a hiring process that empowers everyone to be at their best.
This involves the following steps:
* Eligibility questions
* Online assessment – includes a video interview and a logical reasoning assessment
* Assessment centre
Please note the following:
* Applications close on 30th November 2024, however, we may close early if we’ve received some game changing applications – so make sure you apply early!
* A 2.2 in any degree, recently graduated – i.e. a bachelors or masters obtained or to be obtained between June 2022 and August 2025
* You must also have the correct right to work documentation in place for the full programme duration. We do not accept the Graduate Route Visa.
Please note that you can only make one application to one of our Discover programmes for 2025. We will only consider your first application.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance or contact us at youth.recruitment@vodafone.com
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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