People Solutions are currently recruiting for a Quality Control Workshop Administrator to join our well-established client based in Swindon.
This is a fantastic opportunity offering great rates, benefits and room to grow and progress.
Benefits
* Opportunity to go permanent
* Weekly pay
* Free parking
Day to Day Duties
Quality Assurance:
* Inspect and quality assure devices and chargers
* Verify fault descriptions, serial numbers, and warranty coverage
* Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues
* Collaborate with engineers to ensure repairs are complete and accurate
* Update repair statuses and communicate with managers
* Prioritize and ensure high-standard repairs, coordinating with dispatch
Warranty Management:
* Submit and manage warranty and out-of-warranty OEM tickets
* Quality assure repairs and quotes
* Verify warranty eligibility for devices
* Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge)
* Respond to warranty emails to facilitate collections or on-site repairs
* Coordinate with Goods In for SWAP-IT DPD crate collections
* Print shipping labels for IW and OOW shipments, pack devices, and manage trackers
* Update shipment statuses and chase repairs exceeding 10 days
* Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers
* Quote out-of-warranty repairs and manage invoices
Other Tasks:
* Conduct stock takes of Lenovo parts
* Occasionally contact customers for further repair details
* Assist in booking in devices and diagnosing repair issues
* Support colleagues with repair complications
Skills Required
* Strong attention to detail and problem-solving skills
* Excellent communication and organizational abilities
* Ability to work collaboratively in a fast-paced environment
* Experience in quality assurance and warranty management desirable but not essential
Training
* All training provided and additional support throughout
#J-18808-Ljbffr