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Talent and Development Professional @ Thomas Miller | L&D, Recruitment
UK P&I, TMS P&I and UK Defence Club Claims Processor and Credit Controller
Overall Objective of Role:
The Claims Processor and Credit Controller is responsible for ensuring the accurate and timely processing of claims and managing aged debt. This role involves reviewing claims for compliance, executing reimbursements, conducting sanctions screenings, and maintaining financial records. This role will also manage cash receipts, produce financial reports, and support the team with ad hoc tasks and training for continuous development. This role will be 75% Claims Processor and 25% Credit Control.
Key Responsibilities (Claims Processor):
1. Reviewing claims prior to payment: Ensure compliance with deductible terms, evaluate accuracy of calculations, and assess compliance with documentary and claims policy.
2. Executing claim reimbursement: Handle urgent payments and advances. Liaison with claims processing executives, service providers, and members. Resolve problems and respond to queries. Maintain existing and registering new payees (for Claims & CC)
3. Sanctions screening: Complete for all parties involved prior to a claim processing and submit documentation for approval.
4. Issuing Statements of Accounts: Chasing for overdue debts and producing debit notes/contras to members and/or brokers.
5. Claims Cash Receipt: Managing member cash settlements to reconcile and clear file records.
6. Produce required Reports: Ensure outstanding issues are being tracked and recorded and circulated to the team and respective Case Handlers for audit purposes.
7. Providing regular updates: Keep the Payment Supervisor and/or Operations Manager informed about specific high profile situations or concerns of tasks being managed.
8. Ad hoc tasks: Support the team's progress as delegated by the Payment Supervisor or Operations Manager and provide coverage of tasks during holidays and other absences.
9. Completing assigned training courses: For continual personal and business development and growth.
Key Responsibilities (Credit Controller):
1. Continual Review of the weekly Aged Debt report: Filtering report to the credit controller's name in order to manage and maintain up to date debt positions for outstanding premiums and contra. Producing and rendering premium and contra debt statements for the Clubs respective brokers and members. Chasing contacts by email and/or telephone, recording progress, and escalating to the underwriting team if necessary.
2. Investigation of received remittances: Identify relevant correct premiums to be applied with the payment.
3. Clearing cash receipts: Ensure information is added to the cash tracker efficiently and accurately. Manage daily internal transfers of cash receipts between Eclipse (in run-off) and the AS400. Ensure few or no items are over 30 days old.
4. Liaising with Underwriters/technicians: Resolve issues surrounding outstanding cashes and accounting issues to reduce unallocated cash and aged debt positions.
5. Regular payments: Make payments of return premiums, brokerage, continuity credits, or any credit refunds required.
6. Dealing with queries: Handle both internal and external queries in a timely manner.
Person Specification:
Qualifications and Experience:
1. A degree in finance, business administration, or a related field is preferred.
2. Previous experience in claims processing, credit control, or a similar role is advantageous.
3. Familiarity with financial systems and software, such as Eclipse and AS400, is desirable.
Skills and Competencies:
1. Strong analytical skills with attention to detail and accuracy.
2. Excellent communication skills, both written and verbal, for effective interaction with internal and external stakeholders.
3. Proficiency in Microsoft Office Suite, particularly Excel, for financial reporting and data analysis.
4. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
5. Problem-solving skills to address and resolve issues promptly.
Personal Attributes:
1. Highly organized and able to maintain meticulous records.
2. Proactive and self-motivated with a willingness to learn and develop.
3. Team player with a collaborative approach to work.
4. Professional and courteous demeanor, with a strong sense of integrity and confidentiality.
Seniority level
Associate
Employment type
Full-time
Job function
Accounting/Auditing, Administrative, and General Business
Industries
Insurance
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