Engineering Coordinator / Planner - Glasgow - Renfrewshire 24-25K
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Are you organized, proactive, and skilled at coordinating schedules? We are looking for a Helpdesk Administrator to join ourclients dynamic team, ensuring the Building Services Engineers deliver exceptional service to the clients.
Duties & Responsibilities: Act as the first point of contact for service requests, logging and prioritising calls from clients.
Plan and allocate workloads for Building Services Engineers based on job requirements, location, and urgency.
Monitor job progress, ensuring efficient and timely completion of work.
Maintain up-to-date records of completed and ongoing tasks in our service management system.
Liaise with engineers, suppliers, and clients to provide updates, manage expectations, and resolve queries.
Prepare reports and analyze data to optimize workflow and improve service delivery.
Support the team with administrative tasks, including managing schedules, ordering supplies, and handling invoices.
To be considered: Proven experience in a helpdesk, scheduling, or administrative role (preferably within building services or a similar industry).
Excellent organizational and multitasking skills, with the ability to manage competing priorities.
Strong communication skills to build positive relationships with clients and team members.
Proficiency in Microsoft Office and service management software (training can be provided).
A proactive approach to problem-solving and a keen eye for detail.
A team player who thrives in a fast-paced environment.
Package & Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative team environment.
The chance to play a vital role in delivering exceptional service.
If youre ready to bring your organizational expertise to a role that makes a real impact, wed love to hear from you!
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