Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
The post-holder will work as part of a team and will provide administrative support to the department and team Leader, at the Royal Free hospital trust.
Main duties of the job
We are looking for an enthusiastic and experienced administrator to join the Audiology Service at the Royal Free London NHS Foundation Trust, based at either Barnet or Chase Farm Hospital, with possibility of cross covering either of these sites depending on service needs. The candidate will oversee the patient pathway from referral to treatment along with being responsible for general administrative duties. This involves the implementation of salient NHS targets, regular contact with patients and a keen attention to detail.
To be successful in this role:
1. You will have excellent written and communication skills
2. You will have a good telephone manner
3. You will have sound organisational skills
4. You will be able to work both in a team environment and autonomously
5. You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required, therefore a knowledge and understanding of the Cerner patient records system is required
If we receive a large amount of applications, this vacancy may close prior to the advertised date, so early application is recommended.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
* Demonstrable ability to meet the Trust Values
Education & Prof Quals
Essential criteria
* Educated to GCSE level or equivalent
* RSA 2 or RSA 3 word processing/typing or equivalent experience
Desirable criteria
* Knowledge of medical terminology
* Diploma level qualification or equivalent experience
* Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
* Previous experience of administrative work in an office environment
* Experience of interaction with members of the public in a service capacity
Desirable criteria
* Experience working in the National Health Service (NHS)
* Knowledge of Cerner or other patient administration systems
* Experience of managing and prioritising own workload and working to deadlines
Skills & Aptitudes
Essential criteria
* Good understanding of general office working procedures
* Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
Desirable criteria
* Training skills
Personal Quals & Attributes
Essential criteria
* Good organisational skills
* Ability to use own judgement in a range of alternative situations/ deadlines
* Able to sustain meticulous attention to detail
* Good interpersonal and listening skills
* Ability to motivate both self and others
* Able to compose correspondence and reports
* Able to work as part of a team.
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
* Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
* Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
* Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Band 4 clinical pathway navigator JD (PDF, 416.6KB)
* PERSON SPECIFICATION Band 4 (PDF, 152.6KB)
* Functional Requirements (PDF, 111.4KB)
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