Whilst we welcome applications from candidates seeking part time/flexible working hours, there will be a business requirement for candidates to work a minimum of 30 hours per week. For further information please contact jason.smith@mcga.gov.uk
Your role sits within Seafarer Operations, part of the UK Customer Maritime Services Directorate. Seafarer Operations centres around the Certification and Endorsement of seafarers, which is essentially a licence to allow them to work at sea and onboard vessels.
You will be providing class leading customer service as well as completing the assessment of applications from seafarers for marine examinations and subsequent Certificates of Competency or Flag State Endorsements. This is a customer-facing role and you will provide advice and assistance to applicants and existing Certificate or Endorsement holders.
As part of this service, you will review documents (training records, sea time, medical certificates etc.) from the applicant seafarer, assess the documents against a requirement criteria and, if the seafarer is eligible, issue the appropriate Certificate or Endorsement. Where further information is required, you will contact the seafarer to explain what is required.
Seafarer Services ensures the appropriate standards of seafarer training are maintained and that certificates and endorsements issued to seafarers comply with the relevant requirements. You will use your excellent attention to detail to accurately handle each application, ensuring a high standard of quality management whilst delivering at pace.
You will also contribute to and provide support for other administrative tasks and will be called upon to assist other teams with their workloads when required.
This is a great opportunity for someone who is looking to start their career within the MCA or the Civil Service. Full training will be provided to develop you into a multi-skilled Certification Officer. Therefore, you don’t need any maritime experience to join us, just a dedication to provide a high-quality service to the public.
The Seafarer Services phone lines are open to customers at the following times:
Monday - Friday 8.15am – 5.30pm.
The role holder will be required to cover these opening hours on a rota basis and start/finish times may be variable subject to business need.
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A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .