ReBound are looking to welcome a dedicated customer focused Client Manager who excels at building and nurturing customer relationships, has exceptional communication skills and a proven track record of driving client delight. This is a full-time permanent position working at our Telford site but be trusted to work in a hybrid manner and in return you will get a highly competitive salary plus a solid career and development programme from the start.
As our Client Manager, you’ll be the key point of contact for any escalations that arise within your client base, aiming to resolve queries in a timely manner. You’ll be driving and improving our overall customer satisfaction through building and maintaining effective relationships through regular contact with our customers whether that be via calls or site visits. As our Client Manager you take pride in delivering best-in-class customer care services by being the prime contact for your clients and maintaining regular contact daily.
What you will be doing as our Client Manager:
1. Develop an understanding of your key client’s business using a variety of sources and identify any commercial opportunities.
2. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
3. Align the ReBound Commercial Strategy to support the delivery of business objectives across all client accounts.
4. Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.
5. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
6. Developing and maintaining long term strategic relationships with all clients. Developing trust relationships, ensuring our customers do not turn to the competition.
What we need from our Client Manager:
1. Experienced Customer Service/Account Manager background.
2. Effective communicator – written and oral.
3. Commercial awareness; you’re asking the right questions to understand the true reason for customer queries.
4. Analytically strong to assess and interpret data and come up with the best approach.
5. Ability to demonstrate creative problem-solving experience.
What will you get in return as our Client Manager:
Here at ReBound we will make sure all our colleagues have a comprehensive onboarding programme from day 1 and throughout the start of their journey, including ongoing training and development programmes. You’ll be working in a department that offers transparent and collaborative team culture in connection with our company values. You will also be trusted to work in a hybrid manner as we recognise flexible working is important to our colleagues.
We care about our colleague’s health and wellbeing and as such offer our colleagues private healthcare via a provider selected by the company.
We offer our colleagues a generous holiday allowance plus the chance to purchase up to 10 additional holidays per year. What’s even better is for each full year of service we also award our colleagues with an additional holiday year.
Visit us at www.reboundreturns.com to learn more about our growing global business and great team!
If you are passionate about building lasting client relationships and driving business success, we encourage you to apply for this exciting opportunity as a Client Manager.
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Benefits:
* Employee discount
* Enhanced maternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Private medical insurance
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work Location: In person
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