Head of Integrated Neighbourhood Working
At K2 Healthcare, how we do it is as important as what we do, and relationships with our partners are at the core of everything we do.
Do something that matters. Help shape services for a community of over 135,000 people.
This is an exciting time for working in Primary Care Services, and we are looking for a dynamic, enthusiastic, flexible, and highly organized Head of Integration to support the ongoing development and management of Neighbourhood Working in South West Lincolnshire. As a key member of the K2 Healthcare Senior Operations Team, the Head of Integration will support established teams within the K2 Sleaford and Grantham and Rural PCNs, sixteen member practices, and system partners to deliver better integrated care for frail and complex people. The role is an important blend of managing and developing the team and working with system partners to design and embed new and better ways of working.
Main Duties of the Job
Neighbourhood Working is a new way of strengthening and redesigning community services for a local population. It empowers people and communities to take an active role in their health and wellbeing, with greater choice and control over the care they need. It also supports the improvement, integration, and personalization of services in Lincolnshire. This approach includes supporting patients through a blended workforce that encompasses both health and social care; to include acute, voluntary, and community sectors where barriers to working are negated. Health and wellbeing needs of the individual are at the center of decision-making, care is proactive and not reactive, and services are provided in a timely manner.
Core Neighbourhood Working Principles:
1. Having a different conversation
2. Delivering Home First principles
3. Enabling self-care and peer support
4. Recognizing what's important to me
5. Collective accountability
6. Positive risk-taking
7. Assessing immediate needs and addressing barriers to improve quality of life
About Us
K2 Healthcare is a forward-thinking Federation of 16 GP practices, working to support a population of 135,000 better together.
We provide transformational change to deliver a better patient experience. Working with our member practices, we provide a supportive working environment which can offer you:
* NHS Discount & Support Schemes
* Employee Assistance Program
Job Responsibilities
1. Work with clinical service leads and stakeholders to influence and develop the strategic direction of services within the portfolio, working with all stakeholders and K2 CEO in the design and improvement of pathways to ensure the provision of high-quality, equitable, and seamless services with the south west primary care networks (PCN).
2. Secure the highest standards of clinical care within the PCN by providing strong professional and managerial leadership to PCN/Neighbourhood Team (NT) colleagues.
3. Provide direction and leadership in the development, implementation, and sustainability of PCN pathways aligned to PCN/NT.
4. Provide line management to PCN/NT colleagues.
5. Influence, lead, and motivate staff at all levels and support service development and delivery, working towards national and local targets, sharing the learning and contributing to the planning, implementation, and evaluation of services and outcomes for patients.
6. Provide expert advice and guidance to multidisciplinary teams within the locality, ensuring that all stakeholders across organisational boundaries are engaged in the development, implementation, audit, and sustainability of Integrated Care Provision.
7. Secure the highest standards of clinical care by providing strong professional and managerial leadership to colleagues.
8. Foster strong links with all stakeholders and across boundaries with partner agencies to enable the delivery of consistent high quality and seamless services.
9. Monitor and translate local and national initiatives, guidance, and service standards, to support and advise on implementation, and to ensure they are incorporated into developments of the south west PCN model.
10. Influence the development of clinical audit and advise on the requirements, methodology, and processes in relation to audit of the clinical pathways.
11. Plan, review, and analyze clinical audit and research to ensure results provide data relating to quality, outcomes, and future service needs.
12. Represent the PCN in local, regional, and national forums.
13. The role will involve supporting clinical care of individuals involving highly complex issues, team management and supervision, and service model development.
Qualifications and Experience Required:
1. Professional Qualification holding current registration (e.g. nursing, AHP)
2. Masters degree or evidence of equivalent knowledge and experience
3. Leadership or management qualification or equivalent experience in delivery of clinical services
4. Evidence of recent and on-going personal development including leadership development
5. Advanced qualification or senior experience in relevant area or specialty
6. Strong analytical skills to support business planning, performance management, and assurance.
7. Teaching/mentoring qualification or relevant experience
8. Safeguarding-level 3
9. Solid knowledge and understanding of national and local policy context.
10. Excellent standards of written and verbal communication skills including formal reporting and presentation
11. Car driver and ability to travel.
Core Competencies Required:
1. To develop and manage the PCN/NT processes providing specialist advice and leadership and facilitating innovation.
2. Provide highly specialist advice and use clinical expertise and highly developed specialist knowledge to make autonomous decisions regarding the management and care of patients with complex needs.
3. Provide and receive highly complex and sensitive information which requires analysis, interpretation, comparison of a range of options and decision making.
4. Work using appreciative enquiry, positive learning from incidents and sharing learning across the PCN locality.
5. Work as a key part of a wider multi-disciplinary team providing expert knowledge and skills.
6. Provide expert input and/or lead in investigating and controlling adverse events in collaboration with members of the multi-disciplinary team.
7. Anticipate and predict risks/benefits through the application and analysis of data.
8. Generation of reports and other forms of verbal, written, and visual communication relating to clinical, operational, ethical, and legal considerations.
9. Lead professional development and quality improvement planning across the team reflecting the importance of values-based approaches.
10. Demonstrate knowledge of the models and principles of health improvement programme planning, implementation, and evaluation.
11. Recognise ethical issues which may arise in practice and contribute to multi-disciplinary team discussion and decision making while supporting others to contribute.
12. Lead service delivery within the context of the current professional and legal frameworks while remaining accountable for own professional practice.
13. Understand new and emerging guidance and legislation that govern legal and ethical aspects of services. Inform and work with the PCN in decision making regarding implementation.
14. Use a clinical governance framework to lead, manage and develop service development and delivery.
15. Exercise expert levels of clinical, operational, and strategic decision making.
16. Appreciative enquiry, reflection, and learning from incidents shared across the PCN/NT.
17. Initiate and provide skilled supervision/coaching of others.
18. Improving services within own area in response to feedback attained through Public and Patient Involvement structures and from direct patient feedback.
19. Demonstrate confidence in using information technology skills and systems.
20. Delivery of local PCN processes that contribute to quality improvement.
21. Provide leadership to influence strategic direction across professional and organisational teams/pathways/boundaries.
22. Support PCN/NT teams in their development by establishing and maintaining networks and sharing information.
23. Support PCN Directors to influence the wider strategic direction for workforce planning and development.
24. Provide and receive highly complex and sensitive communication where motivational and negotiating skills are required and use advanced communication and interpersonal skills to overcome barriers to acceptance of complex issues.
25. Lead and participate in service development and change management processes including planning, implementation, and outcomes evaluation.
26. Ensure that staff access clinical supervision and training, receiving appropriate support from their line managers, and working to objectives set via a current appraisal.
27. Ensure PCN/NT goals are reflected and delivered in personal and team objectives.
28. Recognise early signs of poor performance and take appropriate measures.
29. Identify unacceptable or unfair treatment of self or colleagues and act to inform senior colleagues.
30. Give and receive feedback in an open, honest, and constructive manner.
31. Ensure services are safe, caring, effective, responsive, and well led.
32. Provide strong and effective leadership across professional and organisational boundaries with a focus on quality improvement, service integration, and service excellence.
33. Network with a wide range of organisations and individuals to shape and respond to policy and strategy at national and local levels.
34. Model advanced communication and interpersonal skills.
35. Personal duty to maintain equipment and order resources appropriately.
36. Providing a visible, accessible, and facilitative presence which patients, their families, key partners, and staff can turn to for assistance, advice, and support.
37. Relentlessly pursue continuous improvement; this will include actively driving integration with other health and social care professionals to ensure optimal service delivery within the PCN localities.
38. Hold expert levels of knowledge of legislation, professional regulation, and codes of practice to develop, lead and establish protocols and procedures at operational and strategic levels.
39. Safeguarding all staff will be required to be trained to level 3. K2 PCN requires all staff to safeguard children, young people, and adults. All staff are required to access the PCN policies, also the Local Safeguarding Children Board and the Local Safeguarding Adults Board policies and procedures that underpin the safeguarding agenda. The safeguarding policies to be followed are found at www.lincolnshire.nhs.uk and www.lincolnshire.gov.uk.
40. Responsible for ensuring reporting of incidents, undertaking investigations where appropriate and delivering findings and learning to the PCN/NT.
41. Undertaking and documenting supervision clinical visits with clinical staff including coaching and mentoring of staff.
42. Act as a champion and role model for values-based care and professionalism.
This advert may close early if there are a sufficient number of applicants received.
Person Specification
Qualifications
* Professional Qualification holding current registration e.g. nurse or AHP.
* Educated to master's level or evidence of equivalent level of knowledge and experience working at a senior level in a specialist area.
* Leadership qualification or ability to demonstrate a successful track record of leading and managing successful high-performing teams and services.
* Safeguarding-level 3 or willingness to undertake.
* Teaching qualification or relevant experience.
Skills
* Evidence of Continuous Professional Development.
* Demonstrates knowledge and understanding of national policy.
* Audit and research skills.
* Basic IT/keyboard skills.
* Experience of talking to groups including formal presentation skills.
* Excellent standards of written and verbal communication skills including formal reporting and presentation.
* Mentoring and coaching skills.
* Evidence of working at a strategic level/project management skills.
Other
* Ability to travel between sites not serviced by public transport.
Experience
* Evidence of recent and on-going personal development including leadership development.
* Experience in and evidence of the successful management/leadership of teams.
* Experience of developing services, change management skills, skills for analysis of service delivery and improvement planning.
* Experience of multi-professional working.
* Experience of identifying and planning clinical education and development.
* Evidence of multi-agency working.
* Evidence of particular knowledge, skills, and aptitudes.
* Ability to influence change at all levels within organisations.
* Strong analytical skills to support business planning, performance management, and assurance.
* Able to demonstrate knowledge and understanding of Lincolnshire Health and Care Priorities.
* Advanced qualification, specialist knowledge, and experience in relevant area or specialty.
* Knowledge and experience of working in Primary Care.
* Experience of developing and implementing policies, procedures, and pathways.
* Experience of pathway redesign.
* Financial, budget, and resource management experience.
* Experience of service redesign.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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