Endoscopy Inpatient Waiting List Coordinator
General Medicine is looking for a full-time Inpatient Coordinator within our Endoscopy department. The position is Monday to Friday, 37.5 hours per week from 08:30 to 16:30. Working within a small dynamic team, we welcome someone who enjoys a fast-paced environment with a positive, can-do attitude.
Previous applicants not to apply.
Main Duties of the Job
1. Ensure that the correct administration procedures are followed and all relevant letters, prep, and related information required for the department are sent out in a timely manner (i.e., confirmation letters, etc.).
2. Deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact, or correspondence, within agreed limits and take appropriate action (i.e., ensure appropriate documentation is available).
3. Assist with the effective management of the patient pathway by ensuring that all necessary appointments, including inpatients, lists, and waiting lists are organized in an appropriate time frame.
4. Ensure that lists are utilized to capacity, diagnostics and tests are processed as requested, and that patients receive timely treatment, thus meeting the Trust and national standards when required.
5. Assist with the coordination of lists to ensure effective time management.
6. Ensure the relevant databases and patient information systems are up to date. Assist the clinical teams upon receipt of test/investigation results.
7. Provide general administrative services including photocopying, filing, faxing, and other office routines.
8. Ensure all correspondence and documentation is filed promptly and cross-reference whenever necessary.
About Us
Northampton General Hospital is one of the largest employers in the area, and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernize, and advance. We have also entered into a Group Model with neighboring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values:
* Compassion
* Accountability
* Respect
* Integrity
* Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organization, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses, and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled, and LGBTQ+ backgrounds, as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and ensure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job Responsibilities
1. Ensure that the correct administration procedures are followed and all relevant letters, prep, and related information required for the department are sent out in a timely manner.
2. Deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact, or correspondence, within agreed limits and take appropriate action.
3. Assist with the effective management of the patient pathway by ensuring that all necessary appointments, including inpatients, lists, and waiting lists are organized in an appropriate time frame.
4. Ensure that lists are utilized to capacity, diagnostics and tests are processed as requested, and that patients receive timely treatment.
5. Assist with the coordination of lists to ensure effective time management.
6. Ensure the relevant databases and patient information systems are up to date.
7. Provide general administrative services including photocopying, filing, faxing, and other office routines.
8. Ensure all correspondence and documentation is filed promptly and cross-reference whenever necessary.
9. Prepare and collate statistical information as required and input to the database if appropriate, in conjunction with Trust requirements.
10. Ensure that relevant health records are available to the Clinical Team when required.
11. Receive and sort daily post, date stamp, and distribute as appropriate.
12. Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists, and ensuring that patients receive timely treatment up to the point of discharge.
13. Liaise with other hospital departments, GPs, and other healthcare agencies when required.
14. Assist and help colleagues when the need arises.
15. Provide cross-cover within the administration team during absence and follow relevant organizational policies.
Person Specification
Education, Training, and Qualifications
* Educated to GCSE level or equivalent experience.
Knowledge and Experience
* Knowledge of a range of administration duties and procedures.
* Excellent communication skills both written and verbal.
* Courteous, tactful, and efficient telephone manner at all times.
* Proficient in Microsoft packages including Word, Excel, and Outlook.
* Experience of database systems.
* Experience of working in a busy office environment.
* Analytical and judgment skills for problem-solving.
* Ability to work well as part of a team.
* Experience of working in the NHS.
Skills
* Developed attention to detail and accuracy.
* Organizational skills and the ability to work methodically and prioritize.
* Ability to cope under pressure and meet deadlines.
* Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers, and others as required.
* Able to maintain confidentiality at all times.
Key Competencies/Personal Qualities and Attributes
* Ability to use own initiative.
* Confident in establishing and maintaining good working relationships at all levels.
* Empathetic approach, understanding the needs of the patients and applying a tactful and sensitive manner.
* Able to self-motivate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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