Job summary Unity Health are currently looking to welcome two part-time care navigators to join our team at our Long Melford and Lavenham practice sites. The hours for these positions are as follows; Role 1: 07:45-18:30 Wednesday and Friday 19.75 hours per week Role 2: 07:45-18:30 Monday, Tuesday and Friday 29.25 hours per week. The aim for our team is to enhance the patient experience whilst reducing the reliance on GP time, reducing inappropriate referrals and avoid unnecessary hospital admissions. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job First point of contact for all patients accessing our surgery. Ensure patients have an appointment with the most appropriate clinician. Handle queries in relation to appointments confidently. Accurately maintaining patient database and records, photocopying, filing and scanning. About us Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk. What we offer; A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance. Innovative teams who strive in forward thinking, with a voice that is heard. A visible and supportive management team, with operational support that get it. Excellent IT teams support giving us first class equipment and no wait responses. A commitment to personal development, training, and leadership opportunities, with service-managed training budgets. Cycle to work scheme. Death in service cover. Competitive salaries with annual benchmarking. Blue light card employer access to the discount service with thousands of discounts online and on the high street. If you have any questions, please email t.bowsernhs.net Date posted 21 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number 28544 Job locations Cordell Road Long Melford Suffolk CO10 9EP Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Experience Essential Caring and empathetic nature. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team and independently. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Experience Essential Caring and empathetic nature. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team and independently. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Cordell Road Long Melford Suffolk CO10 9EP Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)