LLR Patient Care Locally Community Interest Company
We have an exciting opportunity to join our Contracts Team within our organisation, LLR Patient Care Locally, Community Interest Company, as a Contract Support Officer.
The Contracts Team is a vital service for internal and external stakeholders, providing professional and consistent communications within all contract responsibilities and expectations.
This role requires a proactive and organised individual, with a focus on attention to detail and problem solving.
Main Duties of the Job
As Contract Support Officer, the post holder will work as part of the PCL Contracts team and serve as contract management resource for a portfolio of contracts and initiatives which will safeguard contractual income and mitigate adverse impact on contractual income. This will require supporting the team by managing elements of the contract, service specification, KPI monitoring and analysis, and providing knowledge of contract activity recording, reporting and statistical presentation.
About Us
LLR PCL is a key partner supporting the delivery of healthcare for the NHS in Leicester, Leicestershire, and Rutland. We are a high-performing organisation meeting and achieving the highest standards of quality and governance with among the highest levels of staff and patient satisfaction. Our goal is to provide commissioned services that are locally based for patients and designed to enhance integrated relationships with other providers of care.
These other providers come from a number of sources including primary care, secondary care, and the independent sector. Depending on the nature of the service, we also look to work more collaboratively with agencies such as the Local Authorities. We have a commitment to improving healthcare for the people of Leicester, Leicestershire and Rutland with services that are delivered locally.
Job Responsibilities
The role will be required to support the wider PCL group by providing the following tasks and responsibilities:
1. Responsible for negotiating, managing, and reporting on the performance of various lower value but high-volume contracts, including those between LLR PCL and individual GP practices or PCNs for non-GMS commissioned services.
2. Providing administrative support to provider contract and performance meetings, inclusive of organisational responsibilities, ensuring that action logs are kept up to date, that queries and actions are followed up for resolution, and ensuring that the frequency and attendees of the meetings are appropriate.
3. Managing contract documentation and provider contract assurances such as evidence of professional indemnity, training and adherence to contract KPIs.
4. Relationship management with a broad range of internal and external partners.
5. Support the contract management process, working closely with the PCL Enabling Team (Contracts, Finance, Digital and Business Intelligence) to minimise financial risk to PCL.
6. Support with review and renewal of contracts through the contracts management system. This would include reviewing existing terminology for potential changes, drafting of new agreements and specifications to be sent, and liaison with the provider to ensure most up to date contacts for signing.
7. Responsible for assessing and answering queries from Providers/Commissioners relating to contract portfolio.
8. To perform analysis within specified data sets and report the trends to commissioners. If a continuation of this is required for further reporting periods, then work would be needed with the Business Intelligence team to create a dashboard for the future.
9. To ensure contracts are signed in a timely manner, chasing relevant individuals and escalating where appropriate.
10. Analysing provider returns on a monthly submission for confirmation of submission.
11. Organising and supporting contract meetings with Providers, including preparing agendas.
12. Providing administrative support to the Head of Contracts and Assistant Contract Manager to ensure the smooth running of the team.
13. Acting as a point of contact for teams, dealing & responding effectively with queries from stakeholders & passing on relevant information to appropriate team members.
14. Monitoring procurement websites to identify potential opportunities for the organisation.
15. Assist with the co-ordination and planning of the annual contract negotiations ensuring robust systems are in place to secure year on year improvement in quality, outcomes and value for money from contract performance, for an agreed portfolio of contracts.
16. Investigate and independently resolve queries from Commissioners, communicating any identified risks relating to contract portfolio.
17. Supporting the development of the Contracts Team's internal performance and contract management systems.
18. Reporting to the Head of Contracts on provider contract performance, highlighting concerns or risks, and tracking corrective actions.
Communication
To ensure effective communications and working practices most especially between Contracting, Finance and also with Operational leads within the team and providers and ensure that information held is accurate and reflects developments.
To support integrated working practices with enhanced overall awareness of the NHS Contracting, Finance, Performance and Information agendas and to facilitate speedy and effective resolution of issues.
Attend PCL team meetings and contract meetings on a regular basis.
Ensure that reports are circulated to ICBs within agreed deadlines and quality standards.
To act with compassion and represent the company vision and values at all times during internal and external interactions with a wide range of stakeholders such as ICB colleagues, Sub-Contract Providers, internal management and teams.
Quality, Clinical and Data Governance
Work collaboratively with the Quality team to review quality performance against the metrics specified in contracts, and coordinate with Providers as necessary.
Understanding of reporting governance requirements in alignment with PCL's internal policies and external stakeholder requirements.
To ensure patient confidentiality is maintained at all times and that you do not access patient related information (either electronic or paper based) which you do not need during the course of your work.
General Duties of All Employees
1. To provide services in a manner that enables all members of the community to access them, irrespective of race, ethnic origin, physical or mental disability and access appropriate services to their age and gender.
2. To undertake training to meet the requirements of your role.
3. To behave in a manner that respects the differing needs and cultures of other staff.
4. To actively participate in an Annual Appraisal and provide evidence to demonstrate achievements towards your Knowledge and Skills Framework.
5. To demonstrate appropriate behaviours in delivering a quality service to both internal and external customers.
6. To identify your development needs within the Annual Appraisal to ensure that any CPD requirements are achieved and demonstrated in practice.
This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The tasks and responsibilities of this post are likely to evolve in line with PCL's continued organisational development. The Job Description may be amended over time, in consultation with the postholder to meet the needs of the service.
- Being familiar with and adhering to PCL policies.
Person Specification
Other Requirements
* Ability to develop close working relationships with individuals, teams, organisations and work with a collaborative approach. Proven approach to teamwork.
* Demonstrable alignment to PCL vision and values.
Experience
* Experience of collating, analysing and reporting data and other information for performance management.
* NHS experience in a Finance, Informatics, Commissioning or contracting role.
* Experience of working within a healthcare environment.
* Experience of teaching and liaising successfully with others who are not from the same background as the subject matter expert.
Qualifications
* Educated to A-level or equivalent level of qualification or significant equivalent previous proven experience.
* Educated to degree level (or equivalent).
Skills
* Strong communication and interpersonal skills (verbal, written, IT).
* Highly numerate.
* Keyboard skills and computer literacy (including knowledge of MS office packages).
* Specific experience and use of excel skills.
* Strong organisational skills with the ability to prioritise workload.
* Strong Problem-Solving skills.
* Project management.
* Experience of negotiation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
LLR Patient Care Locally Community Interest Company
Address
Office 2 and 3, Coalville Business Centre
Office 2 and 3, Coalville Business Centre
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