Market Leading Food Manufacturer now looking to recruit BASED EBBW VALE, SOUTH WALES PERMANENT POSITION ROLE Main Duties To assist in the coordination of complaint and out of specification results (microbiological and chemical). Logging, investigation, reporting and responses within required time scales. Trending to drive both continuous improvement and action. To provide support to ensure generation of technical/ quality data (tabular and graphical) for submission to all customer, site and group KPI’s within required timescales To ensure online reviews for all customers are logged and trended Recipe, process specification, quality attribute sheet finalisation in collaboration with NPD Department prior to issue to production colleagues. Managing QMS system including document control database, review of procedures, and completion of risk assessments. Issuing updated / new documents to appropriate departments and ensuring old documents are no longer in use via monitoring. Support and assist with unannounced BRCGS preparation and other customer specific audits To complete internal audits and manage subsequent non-conformances following pre-determined schedule To assist in the management and approval of service providers (laundry services etc.) Scheduled traceability exercises and mass balance exercises, including CCP and process audits on raw materials / packaging items on a scheduled basis or when otherwise required Assist in completion of Food Safety documentation / passports for retail customers To maintain and enhance relationships with all personnel across all departments. Facilitation of daily taste panel and quality assessments in collaboration with other departments on site CANDIDATE Previous experience with QMS system e.g. writing technical procedures / document control. Previous food industry experience Ability to work methodically and find appropriate solutions where challenges occur. Be highly organised with good prioritisation skills Ability to work to short deadlines Attention to detail High level of computer literacy including Microsoft Word and Excel Food Safety Level 3 – preferred HACCP Level 3 – preferred Internal audit training (desirable) BENEFITS 33 days annual leave (inclusive of bank holidays) 2 Employee Volunteering Days per year Online and High-street retailer discount scheme and well-being portal Employee well-being and community support groups Charity Initiatives and Team events 24/7 Access to Grocery Aid Mon- Fri 8:30am- 5pm Salary £29K