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Job reference number 321390
Collections Customer Operations Manager
£44,551 - £49,006 (dependent on experience) plus potential 10% bonus, 25 days annual leave and generous pension
Full time, 41 hours per week
Permanent
Bristol Mail Centre, Gloucester Road North, Filton, BRISTOL, BS34 7ST Flexibility and travel is required for this role.
ABOUT US
Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We're driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Collections operation, you'll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life.
Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you'll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement. This role is integral to making sure our collection operation runs as smoothly as possible.
SHIFT PATTERN - Monday to Friday, Shifts will be either 11:00 - 19:00 or 12:00 - 20:00, Flexibility is required due to operational needs.
WHAT YOU'LL GET
First, there's the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader - you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, collaborate and you're not afraid to do things differently and champion change.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you'll be invited to a face-to-face assessment where you'll have the chance to showcase your abilities and passion.
If you are successful in your application, you will be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. This training will be during the second or third week of you being appointed to role.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date:Tuesday 28th January. Please note, this advert may close early if the appropriate number of applications has been reached.
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