Operations Manager Pensions Administration LGPS 12 month Fixed Term Contract Hybrid Working with 2 days in Preston, Lancashire Salary £45-£55k DOE 37 hours a week A glance at the role: We are looking for an experienced Pensions Operations Manager to join us to provide leadership, direction and day to day management of a team of Pensions Administrators. Ideally you will have a background in LGPS Pensions or have worked at a similar level in the Financial Services or related Industry. You will be accountable for the delivery of high-quality administration outputs in your area of responsibility, utilising workflow & resource planning tools across a busy, high volume, multi-site (hybrid & remote working) administration environment. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development and you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UKs leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary circa £45,000- £55000 DOE Annual Bonus. - 25 days holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave. - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. - Access to our Employee Assistance Programme for when you might need some support. - The opportunity to earn through our Employee Referral Scheme. - Access to our bespoke Reward Discount Scheme Your Perk Site. - Opportunities to attend Wellbeing webinars and social events. - Daily free fruit and snacks available to you in our office. - Free Car Parking in Preston City Centre. What youll be doing: - Undertake full responsibility for the management and development of the team - Communicate clearly to ensure team members are working harmoniously and to the same standard - Make effective decisions to aid with the progression of projects and problem solving - Motivate, support and drive team towards their goals - Utilise various internal systems to establish work volumes due over the next week and factor in any deadlines for various special projects (all with differing deadlines) - Assess available resourcing levels to forecast & predict likely outputs - Support your team leaders to allocate work to individual staff members looking at the most efficient means of delivering the target with the available skill sets - Prepare a weekly forecast report for senior managers - Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over - Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered - Work with local management to maximise outputs (i.e. moving work types & people around the operational teams as required) - Prepare regular MI showing the forecast vs actual performance and explain differentials - Constantly look at ways to deliver better service to members of the pension schemes & drive business efficiency - Liaise with clients / stakeholders to manage expectations and explain delivery of service. This will include attendance at face-to-face meetings - Review and improve current processes, systems and ways of working to ensure they are fit for the future - Comply with LPPAs Data Protection and Information Security policies and any relevant GDPR legislation What we need from you: - Experience of a similar role within an operational, task & service orientated business ideally gained within LGPS pensions. - Able to fully understand the operating model, and business Service Levels. - Able to understand Agreements and targets and to use these as the driving force behind all planning activity. - Strong management capability with the ability to manage resources effectively to deliver required results. - Able to create and produce data and MI in an easily understandable format. - Excellent communication skills with the ability to present to clients and stakeholders. - Strong IT skills, particularly MS Excel. - Data analysis expertise and competence to interpret results. - The ability to develop plans over the medium to long term, think strategically and anticipate risks, opportunities and obstacles. - A willingness to work in line with our values. Desirable: - A recognised pension administration qualification. - Pensions or Financial services experience. Working with and upholding our values: - Working together - Committed to excellence - Doing the right thing - Forward thinking ADZN1_UKTJ