Excellent opportunity for End User Services Lead to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services.
Key Responsibilities :
* Technical Lead for End user support service management and leading a team.
* Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
* Overall understanding of desktop services and the supporting infrastructure.
* Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts.
* Troubleshooting the Hardware and Software problems.
* Troubleshooting experience needed along with knowledge on Desktop Operating Systems.
* Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
Key Skills and Experience :
* Technical Lead of experience in End user support service management and leading a team.
* Oversee technical operations, ensuring seamless service delivery and excellent problem-solving skills.
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
* Overall understanding of desktop services and the supporting infrastructure.
* Must have knowledge in Imaging and OSD. Knowledge of Software Installation / Upgrade / Rollouts.
* Troubleshooting the Hardware and Software problems.
* Should have knowledge on Remote Tools.
* Troubleshooting experience needed along with knowledge on Desktop Operating Systems.
* Candidates should have hands-on experience or knowledge on Ticketing tools.
* Analyze the ticket and issue, and work on identifying key opportunities to reduce human effort, as well as self-service and self-healing opportunities.
* Should have experience in team collaboration and guide team.
* Candidate must experience in leading the team (3-4 team members).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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