Customer Service Account Coordinator
Lincoln
£27,000 – £33,000
Coulter Elite Resourcing are working with a well-established business in the Lincoln Area.
Our client is looking for a full-time Customer Service Account Coordinator, you will work the Operations Manager, and process the standard incoming work from customers, to provide an excellent customer experience through quick and quality processing of incoming enquiries
Job Specification:
* Answering incoming telephone calls and both directly processing the enquiry or fielding to the right team member.
* Processing incoming emails and the associated tasks.
* Processing customer orders and quotations accurately and efficiently • To be the first point of contact for a specific regional group of clients.
* Accurate uploading of information onto ERP, including Variants & products, Pricing, Customer info, Contact info, Invoice info, Repairs & reports info, Rental machine updates etc
* Providing a fast, helpful and quality customer care.
* Customer delivery chasing and comms. ETA’s and POD’s.
* Solving of invoicing queries.
* Typesetting of reports and proposals
* Organising of customer returns and repairs
* liaising with production team on despatch issues and customer requirements ‘internal relationships section.
* Assess client requirements, and Cross/Upsell where possible.
If this Customer Service Account Coordinat...