You will be a member of a busy front-line team providing help and support to customers at the Housing Office by phone and in-person. The role includes:• Taking payments for all PCC departments both in person and over the phone.• Answering incoming calls from housing tenants and stakeholders and directing them to the appropriate teams. • Helping tenants with some rent and housing management queries. • Management of an area of garages and insurance accounts in line with Local Authority Housing Policies and Processes. • Understanding the purpose of each service offered by Local Authority Housing and using systems thinking principles when making decisions.• Knowledge of the repair policy to manage resident enquiries, linking in with the Repair Support Team where necessary. • Undertaking various administrative duties including the management of tenancy files in line with our corporate retention policies. • Supporting Housing Officers with demand by updating systems with data and information.• Increase Portsmouth City Council’s revenue through debt management of various housing related accounts.