Job summary Nayland Surgery in Colchester are looking to recruit a part-time receptionist to work the following hours; Monday 7.45am - 6.30pm, Wednesday 1.15pm - 6.30pm and Thursday 1.15pm - 6.30pm. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us Nayland Surgery is part of Creffield Medical Group which was was formed in June 2017 and we have 30,000 patients. Colchester is a historic, vibrant town with quick road and rail links to London Liverpool Street. It houses one of Europe's finest zoos, a Norman Castle, beautifully maintained parks, an active theatre scene and new modern art gallery. The local grammar schools are amongst the best in the country and the local area is surrounded by beautiful countryside including Constable country in nearby Dedham. Mersea island, Wivenhoe and Brightlingsea offer excellent oysters, beaches and sailing within a short drive. Date posted 10 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number 9003 Job locations 93 Bear Street Nayland Colchester Essex CO6 4LA Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential na Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous GP or healthcare receptionist experience is desirable. Person Specification Qualifications Essential na Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous GP or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 93 Bear Street Nayland Colchester Essex CO6 4LA Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)