Location/s: Newcastle
Recruiter contact: Laura Kennedy
Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.
We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.
Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.
About the business unit
Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.
Overview of role
Working closely with the 4th line Compute and Storage team, you will help to resolve incidents, problems and assist with implementing change.
You will provide support to Compute and Storage service, including physical servers, storage arrays, SAN & NAS, disaster recovery systems both on premises and in the cloud.
Key duties and responsibilities include
* Provide support to Compute and Storage infrastructure services.
* Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication.
* Work closely with the wider infrastructure teams helping to define support requirements and improvements to service across Compute and Storage services.
* Act as a technical support analyst within the team for complex support issues and critical situations in the owned technology areas.
* Assist in improving the Compute & Storage services, propose and drive forward improvement initiatives.
* Identify problems through analyzing incident patterns and suggest enhancements to continually improve our services.
* Understand the critical needs of the business and escalate urgent issues to minimize the impact to the business and employee productivity.
* Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.
Candidate Specification
* Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience.
* Knowledge of basic software, networking, and hosting concepts.
* Excellent verbal and written English communication skills.
* Experience in a service desk support role, ideally working to SLAs.
* Experience in administering and operating enterprise infrastructure environments, with Microsoft Technology stack preferred.
* Knowledge of ITIL Service Management best practices, ITIL V3/V4.
* Experience of using ServiceNow or similar ITSM tools.
* Experience working within an enterprise environment focused on Azure specific solutions, automation and infrastructure deployments.
* Excellent working knowledge of networking concepts (e.g., DNS, TCP/IP, and Firewalls).
* Experience in Microsoft Hyper-V, MS Windows Server 2012, 2016, 2019, storage systems and Backup technology experience (preferably Commvault).
* Experience of working in a global organization.
Personal Attributes
* Passionate about technology and learning.
* Ability to balance demands and priorities and think clearly under pressure.
* Attention to detail and a focus on quality.
* Excellent conflict resolution, communication, and collaboration skills.
* Logical and analytical approach to solving problems.
* We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognize that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.
UK Immigration
Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.
Equality, diversity, and inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.
Accessibility
We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.
We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace.
We offer some fantastic benefits including:
Health and wellbeing
* Private medical insurance for all UK colleagues.
* Health cash plan to support you with everyday health costs and treatments.
* Access to Peppy, providing free support from menopause experts for all UK colleagues.
* A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
* Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.
Financial wellbeing
* We match employee pension contributions between 4.5% and 7%.
* Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
* Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
* Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
* As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.
Lifestyle
* A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
* Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
* Variety of employee saving schemes and discounts from high-street retailers.
Enhanced family and carers leave
* Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
* Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
* Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
Learning and development
* Primary annual professional institution subscription.
* A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.
Networks, communities, and social outcomes
* Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
Apply now, or for more information about our application process, click here.
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