TML Recruitment are partnered with a leading UK wide property practice in their search for a professional to drive excellence in the Property management service charge processes. To ensure all service charge systems and payments are managed in an effective, consistent and timely manner. To lead process improvement around any accounts systems as required and ensure the full team is aware and makes any changes required.
WHO IS OUR CLIENT?
Our client is a highly respected, multi-disciplinary property practice that operates throughout the UK’s major cities with over 10 offices. Our client is driven by its staff, their happiness, and the ability to influence the careers of their employees which is paramount to them. Our client has a plan to double in revenue within 3 years under the vision of management board, which is one of the best that I have partnered with. As part of this vision, our client is looking to hire best in class talent throughout the business, UK wide.
WHAT WILL YOU BE DOING?
1. Chasing overdue accounts and invoices by telephone and email.
2. Improving processes for accounts and invoices and payments.
3. Ensuring all unallocated payments are accounted for and reconciled.
4. Dealing with customer queries and liaising with property managers to settle queries.
5. Improving, maintaining and updating account information.
6. Performing account/bank reconciliations (including review of historic balances).
7. KPI's - Ensure that monthly cash collection targets are met.
8. Providing client data internally and externally upon request.
9. Driving improvements for problematic accounts working with the Head of property management.
10. Ensuring effective communication and spotting opportunities for improvement, between customers and colleagues.
11. Managing service charge accounting, including preparation and reconciliation.
12. Bank reconciliations (including the review of historic balances).
13. Assisting with the development and current process of the banking system.
14. Reviewing and managing tenant deposit accounts.
15. Assisting with the review and implementation of the system accounting processes (not limited to - service charges, purchase ledger and mailing system).
16. Supporting the Property Management Accountant to drive improvement projects.
17. Supporting new instructions and ensuring standards are set and then delivered on.
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