HSPD-12: Government Badging & Credentialing Specialist (Andover - REF1514G)
Full-time
Salary Range: $42,000k – $49,800k (depending on experience).
Duties and Responsibilities:
Enrollment Process Management:
* Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
* Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
* Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
* Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
* Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
* Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
* Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
* Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
* Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
* Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
* Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
* Provide excellent customer service to address questions and concerns related to the enrollment process.
* Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
* De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Recordkeeping:
* Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
* Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
Compliance and Training:
* Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
* Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Education:
Clearance Requirement:
* Active Public Trust/MBI clearance or the ability to obtain one
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