Rocasa Consulting is looking to recruit an experienced Housing Officer to cover a large patch of properties in Hertfordshire and Central Bedfordshire, managing 750 properties. You must have a driving license and access to a car; all mileage will be paid from your home address.
Pay: £210 per day
Working Hours: 9 AM - 5:30 PM, 37 hours per week, Monday to Friday
Responsibilities:
* Manage the handover of all tenancy management excluding income, ASB, and compliance.
* Provide a local presence on the patch.
* Report household repairs and any communal block repairs or health and safety concerns.
* Deliver a tenancy management service tailored to the needs of our customers, including sign-ups of new tenancies and enabling amendments to existing tenancy agreements.
* Contribute to service improvement and resident involvement to achieve resident satisfaction with services.
* Develop and maintain effective internal and external stakeholder relationships to ensure our customers are at the heart of what we do and that the service we provide is excellent.
* Conduct home visits and tenancy reviews within a customer's first year of being a tenant and beyond.
* Refer concerns of safeguarding to the relevant agencies.
* Work alongside statutory agencies to encourage tenancy sustainment.
Must live in the patch, specifically in the Hertfordshire and Central Bedfordshire area.
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