The Housing Options service provides the statutory homelessness function within the Council, aiming to provide high-quality housing advice services to customers facing homelessness, including prevention of homelessness and rough sleeping.
Are you a leader? Can you deliver change? Do you have what it takes to provide excellent customer service to customers with housing needs? Then this is the job for you!
Lancaster City Council is seeking a dynamic, enthusiastic, experienced Housing Options Assistant Manager to manage a staff team and oversee the day-to-day operational delivery of the housing options service, ensuring the Council’s statutory functions are met and high customer standards are achieved. The Housing Options Team has achieved reductions in statutory homelessness and has been successful in securing funding to address rough sleeping.
The successful candidate will manage, review, and improve the performance of the Housing Options Team, ensuring the service is relevant, cost-effective, and customer-focused. You will ensure that the Council’s statutory duties under homelessness legislation are correctly determined and administered, including undertaking reviews of homelessness decisions. You will have management and leadership skills that inspire and empower others to innovate and drive system change needed to end homelessness and rough sleeping.
You will have extensive experience managing a housing options team and working with key partners to prevent homelessness. Your excellent communication, negotiation, and collaboration skills will allow you to present confidently to various audiences, aligning potentially competing priorities. You are a creative and solution-focused thinker.
A full current UK driving licence is essential, as the post holder will be required to travel around the district and respond to emergencies. You will also need to sign up to the authorised external DVLA driving licence validation organisation used to manage and monitor employees' driving licence data.
This post is permanent, with hours of 37 per week, Monday to Friday, and you will be required to undertake standby duties for out-of-hours work on a rota basis. This post is based at both Morecambe & Lancaster Town Hall but will require working from other locations across the district.
The Council operates an excellent Flexible Working Hours Scheme, allowing employees to work between 6:00 am and 10:30 pm, subject to business needs.
About You
You will identify with our organisational values of Pride, Ownership, Working Together, and Ambition.
Our Benefits
Lancaster is a great place to work, and you will benefit from:
* Generous annual leave allowance
* Local Government Pension Scheme
* A range of employee benefits including discounted gym membership, cycle to work scheme, and discounts on activities and retail.
Lancaster City Council has declared a climate emergency and will work towards reducing carbon emissions to net-zero by 2030. You will be expected to participate in this effort.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from all parts of our community.
At Lancaster City Council, we aim for a diverse workforce that represents the district we serve. We provide a working environment where each employee can bring their whole self to work and offer several supportive and inclusive workplace networks.
We are a disability confident committed employer.
Please note that due to the volume of applications, we cannot update all applicants individually. If you do not receive a response within 2 weeks of the closing date, your application has unfortunately not progressed to interview.
Interview date: TBC
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