Position: Business Support Manager
Reporting to: General Manager
At Holiday Inn Express Barrow in Furness, we pride ourselves on providing exceptional service to every guest. We are looking for a highly organised and motivated Business Support Manager to join our dynamic team. This key position is vital to the smooth operation of the hotel, working closely with the General Manager to ensure all aspects of hotel administration and financial management are running efficiently.
Why This Role is Essential: As a Business Support Manager, you will be at the heart of the hotel's daily operations, acting as a right hand to the General Manager. Your role is crucial in ensuring the hotel functions seamlessly, from financial compliance to employee management and guest satisfaction.
What We’re Looking For:
* Exceptional organisational skills, with the ability to prioritise and juggle multiple tasks, following up on incomplete tasks.
* Experience in financial management and administration, comfortable using spreadsheets and systems.
* A people-focused approach, with the ability to manage relationships with both staff and guests and suppliers.
* Tenacity and persistence in ensuring tasks are completed and all correspondence is followed up.
* Proficiency in hospitality technology systems and financial reporting.
* A proactive attitude toward guest satisfaction and hotel operations.
Key Responsibilities:
* Administrative Support:
o Act as a key support to the General Manager, helping with the day-to-day management of the hotel.
o Handle correspondence, follow up on tasks not completed, and chase responses to critical emails.
o Attend and contribute to management, operations, and health & safety meetings.
o Support hotel operations by liaising with contractors and suppliers, processing invoices and payments.
* Financial Management:
o Audit daily reports from Reception and Food & Beverage Outlets to ensure accuracy and balance.
o Manage revenue posting, resolve discrepancies, and ensure financial compliance.
o Control debtors and chase overdue invoices.
o Complete weekly & monthly checks of the Hotel Safe, Front Desk, and Food & Beverage Outlets Floats.
o Reconcile financial reports and process payroll within the deadlines.
o Complete month-end financial reports.
* HR & Team Support:
o Maintain accurate employee records and payroll systems.
o Provide administrative support for recruitment, inductions, and staff training.
o Support leadership in managing team incentives, statutory training, and policy compliance.
o Champion HR trackers, ensuring all training is complete for H&S, Brand Compliance and specific site training needed.
* Community Wellbeing & Charitable Work:
o Lead the ‘Here For You’ committee, responsible for organising the hotel’s charitable events and community contributions.
o Coordinate donations, sponsorships, and other activities that support local causes and enhance the hotel’s role in community wellbeing.
o Build strong relationships with local organisations, ensuring the hotel makes a meaningful impact on community initiatives.
* Commercial Support & Meeting Rooms:
o Manage meetings and events bookings and strive to hit revenue targets given.
o Assist with group bookings.
o Ensure seamless communication between operational teams and external suppliers.
o Provide support to the Sales Manager and front desk team for group inquiries and reservations.
JOIN OUR FAMILY…
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors.
Why Join Us?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture:
* Competitive salary and benefits package.
* Opportunities for career development within a supportive team environment.
* Be a part of a reputable brand with a focus on quality service and guest satisfaction.
* Discounted hotel room rates for you and your friends & family.
* Extra days holiday for your birthday.
* Flexible working arrangements.
* Pension.
* Free meals on duty saving you over £1000 per year.
* Bonus incentives for excellent performance.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.
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