Domiciliary Care Manager
Location: Ayslham, Norfolk
Salary: £42,500 per annum
Contract Type: Full-time, Permanent
Are you a passionate and driven leader with a strong background in domiciliary care? Are you ready to take on the challenge of building and leading a new branch from the ground up? If so, we have an incredible opportunity for you!
About the Role
As a Domiciliary Care Branch Manager, you will be responsible for setting up and driving the operations of an exciting new branch in Sudbury, Suffolk. This is a unique opportunity to shape the future of home care services in the area while ensuring the delivery of high-quality, client-centered care.
Your role will involve overseeing all aspects of the branch’s operations, ensuring compliance with regulations, and leading a dedicated team of professionals. With a focus on quality, safety, and client satisfaction, you’ll play a pivotal role in improving the lives of those who rely on care services to maintain their independence at home.
Key Responsibilities
* Leadership & Management
* Recruit, train, supervise, and inspire a high-performing team of caregivers, nurses, and administrative staff.
* Foster a positive and supportive work environment, setting clear goals and encouraging professional development.
* Operational Excellence
* Manage client intake, scheduling, and care planning to ensure seamless service delivery.
* Monitor and analyze key performance indicators (KPIs) and financial metrics to drive branch success.
* Client Focus
* Build strong relationships with clients and their families, conducting assessments and developing tailored care plans.
* Address client concerns promptly, ensuring high levels of satisfaction and well-being.
* Quality Assurance & Compliance
* Implement quality control processes and ensure compliance with industry regulations and standards.
* Conduct audits and inspections to maintain the highest standards of care.
* Community Engagement & Business Development
* Develop relationships with referral sources, such as healthcare providers and community organizations, to promote services.
* Participate in local events and networking opportunities to build awareness of the branch.
* Risk & Resource Management
* Conduct risk assessments, ensure staff training on safety protocols, and manage resources effectively to maintain financial sustainability.
What We’re Looking For
* Proven experience in a management role within domiciliary care (essential).
* Strong knowledge of CQC standards and compliance requirements.
* Exceptional leadership and communication skills with a passion for team development.
* A strategic thinker with business acumen and a track record of achieving growth.
* NVQ Level 4/5 in Health and Social Care (or equivalent).
* Full UK driving license.
What’s in It for You
* Competitive salary of £42,500 per annum.
* The chance to lead a new branch and make a meaningful difference in the Sudbury community.
* A collaborative and supportive work environment.
* Opportunities for career progression and professional development