Social network you want to login/join with:
About JD Sports Fashion
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and more than 3,400 stores across various retail fascias in over 30 markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to grow both in the UK and internationally.
Company Vision
We aim to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that excels operationally and explores new growth opportunities.
Role Overview
In this role, you will support the Retail Management team in the daily operations of designated stores within a specific area. You will take ownership of various duties, ensure store KPIs are met, and act as the first point of contact in the manager's absence. Your responsibilities include motivating staff, driving sales, providing exceptional customer service, and maintaining business standards.
Key Responsibilities
1. Provide considerate and responsible service to customers throughout their visit.
2. Handle inquiries and complaints professionally, resolving issues promptly.
3. Maintain personal appearance and dress standards according to company guidelines.
4. Understand and utilize the Customer Service measuring program and Customer Satisfaction Surveys.
5. Achieve and exceed sales targets where possible.
6. Interpret relevant Oracle reports effectively.
7. Use in-store devices actively to enhance team performance.
8. Analyze store dashboard data such as Footfall, ATV, and Conversion rates.
9. Engage customers using visual techniques to encourage purchases.
10. Ensure weekly briefings are actioned appropriately.
11. Price merchandise correctly, update prices as needed, and display POS accurately.
12. Keep stock displays clean and presentable at all times.
Training & Development
* Develop internal staff and promote career progression within the group.
* Monitor staff development through the Training and Development platform and track assessments.
* Assist with recruitment, onboarding, and staff training.
* Prioritize management development via the Trainee Management Academy.
Skills, Experience & Knowledge
* Strong verbal and written communication skills.
* Proficiency in Microsoft Outlook, Word, and Excel.
* Willingness to travel as required.
Employee Benefits
* Staff discount on JD Group and other brands within the organization.
* Pension scheme.
* Opportunities for personal development and career growth.
Note: Due to high application volumes, it may take up to two weeks to receive a response. Unsuccessful applicants will not be contacted. Shortlisted candidates will be invited for interviews with the talent team and hiring manager.
#J-18808-Ljbffr