Reception Manager Bristol Harbour Hotel & Spa 40 Hours a week Competitive salary up to £30,000 Plus Bonus The role… We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA. Who we are… Bristol Harbour Hotel is a elegant 19th-century property with an inspirational façade sits loud and proud in the middle of Bristol’s historic Corn Street, occupying the city’s former Lloyds and Midland Bank locations. We have 42 bedrooms, and a relaxing subterranean HarSPA hidden in the former vault, Harbour Kitchen Restaurant, Along with our speakeasy-inspired Gold Bar, where we serve the city’s finest cocktails, housed in the former bank manager’s office. We are one of Bristol’s most exceptional meeting and event venues, The hotel features three impressive, flexible rooms for any meeting, conference or event up to 400 attendees. Bristol Harbour Hotel is part of Harbour Hotels who are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand. What’s in it for you…. Discounts Discounted room rates for all Crew, across all Harbour Hotels Enjoy 25% discount on food and drink in our 17 buzzy bars and destination restaurants Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas Health & wellbeing Mental health and wellbeing support, for you and your immediate family 24/7 GP services, for you and your immediate family Bespoke nutrition & fitness advice for all Crew Online health checks Group Life Cover Reward & recognition Group and hotel based incentive schemes Opportunity to attend our annual black tie Harbour Heroes awards Development Excellent progression opportunities within Harbour Hotels Individual and bespoke career and progression pathways Unique on-the-job training and development with an opportunity for internal promotions within the group The usual bits Meals included whilst on duty Competitive salary across all roles Sophisticated & unique uniforms designed for Harbour Hotels If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you