Summary
Exciting opportunity to launch your career in IT support. Providing general and routine IT support to employees of the council.
Annual wage
£23,656 a year
Training course
Information communications technician (level 3)
Hours
Monday to Friday, shifts to be confirmed.
37 hours 30 minutes a week
Possible start date
Monday 24 February
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Learn to maintain an up-to-date and accurate database of Council hardware and software.
* Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with Council guidance and legislation.
* Learn to build and operate a range of mobile devices, including phones, laptops and iPads.
* Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyse problems by selecting the appropriate digital tools and techniques in line with Council guidance and to obtain relevant support as required.
* Develop an understanding of cyber threats, the tools and techniques used to monitor and secure an IT environment
* Develop a working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.
* Learn the importance of disaster recovery and how a disaster recovery plan works and to support the IT Manager to maintain this.
* Assist in the deployment of computer hardware and software around the Council.
* Learn to repair and maintain equipment and prepare routine equipment for use, under the direction/instruction of others within strict timescales.
* Make customers feel warm, welcome, wanted and cared for when they are interacting with you.
* Promote the HART values by:
o Being helpful
o Being approachable
o Being responsive
o Taking ownership of challenges and problems to ensure they are dealt with appropriately
Where you’ll work
Civic Offices
Harlington Way
Fleet
GU51 4AE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BASINGSTOKE ITEC LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Approximately one day a week training towards your apprenticeship
More training information
* Training will be a mixture of remote and face to face.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
Other requirements
Please ensure you can commute to the employer's location.