MAIN PURPOSE To play a critical role in limiting both number of containers remaining on quay and the associated costs for the company. This is achieved by performing follow-up and resolving issues related to the import cargo cycle; coordinating with the customer and Transport Team to ensure smooth and timely delivery, reduce wasted by cancelling delivery before cut offs, running multiple reports and acting proactively to ensure containers are ready for collection and release as soon as vessel arrives to quay. MAIN RESPONSIBILITIES Day to day support for customer queries on Inland Haulage readiness. Provide exceptional customer service both internal and external. Inland haulage coordination with customers & ILS department. Generate multiple Microsoft Excel reports. Meet operational cut-offs to ensure timely shipment readiness for inland haulage. Proactively review incoming sailings to reduce storage at the quay for both carrier and merchant haulage shipments. Continuously review and improve processes to enhance efficiency and reduce costs. KEY COMPETENCIES & QUALIFICATIONS Excellent Customer Service skills and experience. Strong communication skills, with the ability to build effective relationships with key stakeholders, internally and externally. High levels of resilience, confident working in a fast-paced environment. Excellent analytical skills, with high attention to detail. Flexible to work out-of-hours when necessary/required. Knowledge and experience of the Shipping and/or Freight Forwarding industry. Discrete and professional at all times. Highly organised, with ability to manage multiple priorities. ADDITIONAL INFORMATION The job holder will work closely with the Customer Care and Transport Team and other CMA CGM agencies/departments as required. They will require a strong understanding of the UK geography and any changes to regulations. The reporting line will be to the Transport Readiness Team Leader. Shift Patterns: Monday to Friday Shift Hours: 9am – 5pm (Main Shift) / 08:00am – 04:30pm / 09:30am – 5:30pm (Subject to change.) Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave. Discretionary annual bonus. Enhanced pension scheme up to 15% total contribution. Life assurance x4. Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter. Private healthcare (BUPA) Healthcare Cash plan, including an Employee Assistance Programme. Local and global development opportunities across 160 countries within the CMA CGM Group. Hybrid Working. Cycle to work scheme/Season ticket loans. Enhanced policies including Maternity & Paternity. Employee recognition awards. Considerable scope for personal and professional growth through the CMA CGM Academy. CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Join us and discover a world of opportunities Please note that when you click “Apply”, you will be transferred to the career portal.