To provide a flexible resource to support senior ward and unit teams in the provision of services.
Duties will include but are not limited to:
1. Liaising with internal and external stakeholders on behalf of your manager, colleagues or members of their professional team.
2. Working flexibly for the critical care teams, covering the work of colleagues during peak periods or absence.
3. Providing administrative support to the Deputy Head of Nursing for the daily sitrep and staffing meetings.
4. Collecting, sorting and prioritising incoming mail to include e-mail management for the matron.
5. Providing professional and timely communication links between patients/relatives and medical/clinical staff to ensure channels of communication are efficient and effective at all times.
6. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
7. Encouraging and collating open and honest feedback formally and informally from patients and service users.
8. Implementing and maintaining both manual and electronic filing systems and databases as required ensuring all documents are accurately and appropriately archived.
9. Organisation of maintenance repairs or reporting of faults.
10. Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels.
11. Working in a person-centred way with all members of the healthcare team.
12. Working closely with the audit lead to conduct audits and input data accurately.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Detailed job description and main responsibilities
The postholder will need to manage conflicting priorities.
We confirm that the details of the above post as presented are correct. This is a description of the duties of the post as it is at present. This is not intended to be exhaustive. The job will be reviewed on a regular basis in order to ensure that the duties meet the requirements of the service and to make any necessary changes.
Person specification
Qualifications
* Computer literate including intermediate Word and Excel and use of software packages. GCSE in Maths and English or Equivalent.
* Previous experience working within a busy administrative environment.
* Base level of knowledge and an understanding of terms relating to the Critical Care Unit.
* Typing to 40 wpm minimum.
* Experience of conducting surveys and audits as necessary to own work.
Skills
* Experience of working for and within a team.
* Advanced keyboard skills.
* Ability to prioritise workload and meet deadlines.
* Ability to communicate with, co-ordinate and liaise with a multidisciplinary team.
* Ability to remain calm in a busy environment whilst working under pressure.
* Able to make judgements involving facts or situations requiring some analysis.
* Data entry, text processing, storage of data, numeracy, accuracy and attention to detail.
* Excellent organisational skills.
* Ability to use own initiative.
* Adaptable.
* Good interpersonal skills e.g. interact with colleagues and clients courteously.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
We operate a no-smoking policy on all our sites and grounds.
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
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