Job Description
Senior Operations Solutions Lead - Mobile Telecoms - Reading
Reading - Hybrid working 2 days/week in office
6-month contract - inside IR35
The Operational Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
The Senior Operations Solution Lead is a senior leadership role within The Company and will work with the Head of Service Operations to deliver the changes required to ensure an effective service operations function to support the future priorities for MBNL as we transition to an infrastructure manager.
What you can expect to be doing:
Define, lead, proactively manage and successfully deliver a complex change programme for the Service Operations function to achieve agreed business outcomes and performance targets.
Own and continuously improve the strategies, methodologies, systems, processes, controls and capabilities required to manage the changes including all related forums, communications and governance control points.
Establish and maintain the alignment of the change programme to shareholder requirements, agreed business outco...