Job Title: FTTH Engineer
Reporting to: Operations Manager
Department: Gigaclear - Installs
Working Pattern: Monday to Friday, 8am to 5pm
Role Overview
The FTTH Engineer is responsible for the installation of ‘Fibre to the Home’ broadband services to residential customers. As a customer-facing, field-based role, high levels of customer service and producing a quality service is paramount.
REQUIREMENTS:
Must have the following qualifications-
· S8
· SA002
· SA007
· SA001
· Confide Spaces
· Can drive a mewp
Requirements
* Installation of FTTH broadband services to residential premises, including carrying out external and internal cabling work.
* Working at heights up to 15 metres, including working on Telegraph poles and ladders
* Delivering professional and quality customer service
* Self-auditing work to ensure it meets all company and client standards
* Ensuring all activities are carried out in line with Health and Safety standards, including carrying out daily checks to ensure safe to use
* Maintenance of a clean and tidy environment at all times
* Prepared to work in all weather conditions
Skills and Qualifications
* A Full UK Driving License is essential due to the field-based nature of the role, candidates must have held this license for 1 year and have a maximum of 6 points.
* Full training will be provided to the right candidate, however candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
* Be able to communicate effectively and professionally with customers and clients
* Proactive in the resolution of engineering obstacles, with liaison with Team Managers
* Ability to take direction from management and carry out works in an efficient and timely manner
* Dedication to delivering high levels of customer service