Role Overview: The Receptionist is responsible for delivering a first-class front-of-house service to visitors and staff, ensuring a professional and welcoming environment. This role includes managing the reception area, handling phone calls, coordinating meetings, and providing administrative support to ensure the smooth operation of the office. Key Responsibilities: Front Desk Management: Greet visitors professionally, ensuring they sign in, are shown the facilities, and are offered refreshments. Answer and direct incoming calls efficiently to the appropriate person or department. Manage office access by adhering to security procedures and controlling entry through the reception desk. Handle incoming and outgoing mail, distributing it to the correct recipients. Coordinate deliveries, ensuring items are signed for and delivered to the appropriate individuals. Meeting & Event Coordination: Book meeting rooms, desks, and manage appointments for internal staff. Arrange refreshments and order lunches for meetings. Assist in setting up meeting rooms and ensure they are tidy and ready for use. Administrative Support: Handle general administrative tasks such as typing, printing, photocopying, and document binding. Maintain and update telephone and contact lists. Order office supplies and monitor stock levels to ensure all areas are well-equipped. Assist with filing, document management, and updating records. Office Maintenance & Health & Safety: Keep the reception and office areas are clean, organised, and well-stocked. Coordinate maintenance visits and inspections for office equipment and facilities. Assist with health and safety compliance, ensuring documentation and records are up to date. Financial & Resource Management: Monitor and reduce office paper usage. Process and check invoices related to office supplies and services. Provide monthly photocopier meter readings. Success Measures: Prompt and professional handling of calls and visitors. Accurate and timely completion of administrative tasks. Maintain a clean and welcoming reception and office environment. Efficient coordination of meetings and deliveries. Skills, Experience, and Attributes: Professional attitude and appearance. Excellent verbal communication and customer service skills. Strong organisational and multitasking abilities. Proactive problem-solving skills and the ability to work independently. Proficient in Microsoft Office (Word, Excel, PowerPoint). Ability to work effectively in a team as well as autonomously.