We're recruiting an Internal Sales Manager for a household name in the Fasteners industry; selling into the Aerospace, Automotive, and Construction industries.
Location:
* Buckinghamshire
Package:
* Competitive Salary
* Company Profit-Share Bonus
Purpose
To manage the Internal Sales team in their support of the Key Account Managers, External Sales Team and Sales Director, and to co-ordinate and ensure the smooth running of sales administration and internal quotation processes.
Key Responsibilities
Internal Sales Team Management:
* Support the internal sales teams with the daily processing of customer forecasts, orders, quotes, and ensuring that they are administered in a timely manner
* Day to day management and support of sales authorisations on Winman and Docuware
* Ensure all sales processes are followed to the written procedures of the business
* Ensure customer order books for long lead time parts are proactively managed to head off any stock outs
* Continually manage the training and development of the teams to encompass an improvement in business acumen, commercial thinking and customer relationship building
* Effectively manage, mentor and communicate to your team to ensure they remain motivated and able to carry out their jobs effectively
Management Support:
* Support the Sales Director with data and activity requests
* Support the Sales Director in ensuring stock liability is covered by customer commitments and excess stocks are kept to acceptable levels
* Ensure daily, weekly monthly tasks completed by team on time
* Work with Procurement and Supply Chain to ensure the sales to purchase cycle runs smoothly and that products are correctly managed according to their status/category
* Handling and documenting customer issues, complaints and co-ordinating the Continual Improvement Log
* Produce a weekly summary report to be communicated to the wider group
* Support the monthly reporting to the Group Management meeting
* Be fully conversant in providing data and analysis from Power BI
Business Development Support:
* Co-ordinate larger sales projects and sales funnel based RFQs and ensure the sales funnel is kept up to date and relevant
* Co-ordinate and monitor the quotation and quotation feedback process
* Co-ordinate and monitor CRM activity
General:
* Liaise with Operations to co-ordinate the progress and picking of sales orders in the warehouse and to ensure customer requirements are clearly communicated and fulfilled
* Ensuring high standards of presentation of all areas of the sales office
Skills and Experience:
* Proven experience managing a team with excellent people and conflict management skills
* Ability to communicate and build relationships, with strong Customer focus
* Excellent interpersonal, communication and decision-making skills
* Excellent time management and organisational skills
* Advanced knowledge of Excel, Word, PowerPoint
* Background within the Fastener industry would be advantageous, but not essential