Customer Segment Consultant
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.
Required Skills:
1. 3+ years in role accountable for automated reporting, data sourcing and/or data analysis
2. Excellent verbal and written communications, high attention to detail
3. Ability to gather and document technical requirements and interpret business needs against data availability
4. Create and maintain complex SQL to source and deliver data from various databases and platforms
5. Experience with SQL object development and job scheduling software
6. Experience with operational practices within Consumer Investments, Preferred Lending or Consumer Banking
7. Self-motivated, self-directed and able to manage priorities and changes without sacrificing quality or timelines
8. Strong analytical skills including awareness of data inaccuracies and solution-focused problem solving ability
9. Aptitude for learning new skills, tools, and processes
Desired Skills:
1. Proficiency with Microstrategy Workstation
2. Experience working with Hadoop, Teradata, TOAD and Excel (PQ, PowerPivot, Advanced Formulas)
3. Familiarity with internal data sources including MIDAS, W, SDP, CMC, OBI
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift: 1st shift (United States of America)
Hours Per Week: 40
Pay Transparency details:
US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay and benefits information Pay range $72,100.00 - $114,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan.
Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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