Assistant Manager, Calvin Klein - Leeds (FTC)
Design Your Future at PVH
Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses.
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Assistant Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.
Responsibilities include:
* Leading the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
* Identify opportunities to grow the business and improve performance through collaboration.
* Maintain corporate visual merchandising directives and standards for sales floor and back room.
* Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
* Partner with store management to build on business opportunities and achieve company standards and objectives.
* Focus staff on the importance of quality relationships with internal and external customers.
* Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels, and inventory levels.
* Communicate to the Store Manager what is driving sales and discuss any issues/priorities.
* Analyse store level reports and create action plans to improve results.
* Assist with manpower planning, recruitment, interviewing, and hiring processes.
* Participate in weekly management meetings alongside other staff meetings.
* Clearly communicate to staff: store and individual sales goals and other key performance expectations.
* Providing a great customer journey and achieving exemplary mystery shop results.
About YOU
* You'll have a minimum of 4 years of progressive retail experience.
* You'll have a minimum of 2 years of store management experience in the service or retail industry.
* You'll be an effective communicator with the ability to build relationships with ease.
* You'll be a team player who recognises and celebrates the contributions of others.
* You'll have strong people management skills with the ability to resolve conflict.
* You will work well with change, being able to quickly adapt and work with pace.
* You will be energetic and authentic showing a clear presence on the shop floor.
About WHAT WE OFFER
At PVH, we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates. We believe we are bettered by all forms of diversity.
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